Fleet Operations Specialist

4 days ago

Rawalpindi Cantonment, Pakistan beBeeEngineer Full time $90,000 - $120,000
About the Role
Motive empowers operations teams with tools to make their work safer, more productive, and profitable. For the first time ever, safety, operations, and finance teams can manage drivers, vehicles, equipment, and fleet-related spend in a single system. Combined with industry-leading AI, our platform gives you complete visibility and control, reducing manual workloads by automating and simplifying tasks.

Our team plays a crucial role in providing white-glove service, technical support, and executive-level communications to our customers. In this role, you will be adept at both building relationships and resolving issues.

Responsibilities
  • You will own or orchestrate the resolution of cases for assigned customers.
  • Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause, and issue resolution.
  • Work in close collaboration with Customer Success Managers to receive, manage, and expeditiously resolve escalations from assigned customers.

Requirements

• A minimum of 1.5 years of experience in Customer Support and technical support

• Excellent customer communication skills in written, live chat, conference calls, and in-person formats

• Strong analytical and problem-solving skills with the ability to manage critical and complex issues in high-pressure environments

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