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Technical Customer Advocate
7 hours ago
We are seeking a seasoned Senior Customer Success Specialist with a technical background to drive customer satisfaction, promote product adoption, and lead customer success initiatives.
Key Responsibilities:- Act as the primary technical point of contact for assigned clients, addressing inquiries and resolving complex technical issues.
- Collaborate with internal teams (Product, Development, and Support) to address customer feedback and enhance product offerings.
- Conduct periodic business reviews and technical assessments to ensure client satisfaction and retention.
- Identify opportunities to upsell or cross-sell additional services and products based on client needs.
- Document and analyze customer interactions to improve service delivery and product performance.
- Technical Background: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- Experience: Minimum of 5 years in customer success, client relationship management, or a related role.
- Product Support Knowledge: Experience or exposure in product support or troubleshooting is a strong advantage.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal abilities to build strong relationships with clients.
- Proficiency in CRM tools (e.g., Salesforce, HubSpot) and familiarity with customer success metrics.
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Customer Success Advocate
18 hours ago
Lahore, Punjab, Pakistan HR Force International Full timeAre you a customer-focused professional looking for a new challenge? We are seeking a Customer Success Advocate to join our team at HR Force International. As a key member of our support team, you will be responsible for maintaining a high level of customer engagement and satisfaction through effective communication and issue resolution.Key...
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Technical Customer Advocate
17 hours ago
Lahore, Punjab, Pakistan Joblogic Service Management Software Full timeJoin Our TeamWe're seeking a highly motivated and detail-oriented Product Support Specialist to join our team at Joblogic Service Management Software. As a key member of our support team, you'll be responsible for providing top-notch support to our customers and driving customer satisfaction.About the PositionIn this role, you'll have the opportunity to work...
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Flood Relief Advocate
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Lahore, Punjab, Pakistan PJN Full timeAbout the Role:We are looking for a dedicated and passionate individual to join our team as a Flood Relief Advocate. The successful candidate will be responsible for advocating for the rights of the transgender community during the flood relief efforts in Punjab, Pakistan.The ideal candidate will have a strong understanding of the challenges faced by the...
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Kay Tronix Service Advocate
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Lahore, Punjab, Pakistan Kay Tronix Call Centre Full timeService Advocate Job DescriptionThe Kay Tronix Service Advocate will be responsible for handling inbound calls, resolving customer issues, and providing exceptional service. This role requires excellent communication skills, a strong focus on customer satisfaction, and the ability to work effectively in a fast-paced environment.Key Responsibilities:Handle...
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Support Expertise Advocate
7 days ago
Lahore, Punjab, Pakistan Diem Full timeWe are seeking a Support Expertise Advocate to join our team at Diem.In this role, you will be responsible for providing expert-level support to our customers, identifying their needs, and offering tailored solutions.Key qualifications for this position include:Experience in customer support or a related fieldExcellent communication and problem-solving...
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Client Services Advocate
1 day ago
Lahore, Punjab, Pakistan BEM Solutions Full timeWe're seeking a Client Services Advocate to join our team at BEM Solutions. As a Client Services Advocate, you will play a critical role in delivering exceptional client services and ensuring customer satisfaction.Your key responsibilities will include:Providing proactive support to clients through various communication channels.Identifying and resolving...
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Technical Customer Advocate
7 days ago
Lahore, Punjab, Pakistan Job Portal - dinCloud Pakistan Full timeOur ideal candidate should have strong communication and analytical skills, be a quick learner, and possess fluency in English speaking with a neutral or British accent.Key ResponsibilitiesManage customer interactions with professionalism and courtesy.Maintain accurate records and reports of customer interactions.Collaborate with colleagues to achieve team...
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Customer Success Advocate
7 days ago
Lahore, Punjab, Pakistan Joblogic Service Management Software Full timeAbout Our CompanyJoblogic is a leading provider of service management software, helping field service businesses streamline their operations and improve customer satisfaction.Job TitleProduct Support SpecialistJob DescriptionThis is an exciting opportunity to join our growing team as a Product Support Specialist. As a key member of our customer success...
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Exceptional Customer Advocate
18 hours ago
Lahore, Punjab, Pakistan ITECHLEADZ Full timeCompany Overview: ITECHLEADZ is a leading provider of travel industry solutions, committed to delivering exceptional customer experiences. We are seeking a talented and experienced Proactive Support Executive to join our team in Lahore.Job Description:Provide exceptional customer support and ensure high levels of customer satisfaction.Communicate effectively...
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Customer Success Advocate
7 hours ago
Lahore, Punjab, Pakistan Selecta Sol Full timeOverviewSelecta Sol is a leading digital marketing and software development company based in Lahore.Our team specializes in Odoo ERP, CRM, marketing automation, SEO, web development, media creation, and content writing.We are looking for a Customer Success Executive to join our team in Lahore.This is a full-time on-site role that requires ensuring customer...
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Customer Service Advocate
5 days ago
Lahore, Punjab, Pakistan Vire HR Solutions Full timeJob Summary:Vire HR Solutions is seeking a skilled CUSTOMER SUPPORT REPRESENTATIVE to provide exceptional service and support to our clients. As the first point of contact, you will be responsible for addressing customer inquiries, complaints, and support requests efficiently.Main Responsibilities:Respond promptly to customer queries via phone, chat, and...
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Customer Success Advocate
18 hours ago
Lahore, Punjab, Pakistan Fieldforce Inc. Full timeWe are looking for a proactive Business Growth Partner who will contribute to the wider customer team, utilizing user insights to drive process improvements and support customer growth. Exceptional customer service and communication skills are required to develop trusted relationships with clients.Key Responsibilities:Contribute to the development of...
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Customer Service Advocate
5 days ago
Lahore, Punjab, Pakistan Momin Solutions Full timeJob DescriptionMomin Solutions seeks a skilled Global Support Representative to provide exceptional support to our US/UK customers. As a Customer Service Representative, you will be responsible for responding to inquiries, resolving issues, and ensuring a positive experience for all customers.Key Responsibilities:Respond to customer inquiries via phone,...
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Customer Success Advocate
6 hours ago
Lahore, Punjab, Pakistan Programmers Force Full timeWe are seeking a motivated and proactive professional to play a crucial role in ensuring customer satisfaction.Responsibilities:Able to build lasting relationships through exceptional communication and interpersonal skills.Strong problem-solving abilities, with the capacity to resolve conflicts effectively.Proficient in CRM tools (e.g., Salesforce, HubSpot)...
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Customer Experience Advocate
7 days ago
Lahore, Punjab, Pakistan Quality Resource Pvt Ltd Full timeTransforming Business OutcomesQuality Resource Private Limited is a pioneering digital marketing agency, committed to transforming business outcomes through our expertise in SEO, landing pages, reviews, reputation management, PPC, website optimization, social media, web, and mobile app development services.Job PositionWe are seeking a highly skilled Customer...
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Technical Lead Position
6 hours ago
Lahore, Punjab, Pakistan YetiTech Full timeJob Overview">As a Technical Lead at YetiTech, you will play a pivotal role in advancing our Platform-as-a-Product initiative. With a rich expertise in PHP, TypeScript, and Golang, you will collaborate closely with our Technical Product Owners and Principal Software Engineers to shape and refine our technology roadmap.">Your Key Responsibilities">">Advocate...
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Dedicated Customer Advocate
7 days ago
Lahore, Punjab, Pakistan Contour Software Full timeKey ResponsibilitiesCustomer Support and Troubleshooting:Provide technical support and troubleshoot product issues across multiple communication channels.Effectively diagnose and resolve customer issues by applying analytical, technical, and problem-solving skills.Ensure timely resolution and follow-up on all open support tickets.Collaboration and...
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Technical Expert for Enterprise Customers
7 days ago
Lahore, Punjab, Pakistan Motive Full timeTechnical Expert for Enterprise CustomersWe are seeking a Technical Expert to join our Enterprise Tech Support team. As a Technical Support Engineer - Enterprise, you will be responsible for delivering exceptional technical support services to our Enterprise customers, including troubleshooting and resolving complex technical issues.In this role, you will...
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Global Customer Advocate
18 hours ago
Lahore, Punjab, Pakistan Contour Software Full timeAbout the Role:We're looking for a skilled Senior Customer Solutions Specialist with a strong accounting background to join our team at Contour Software's Lahore office.In this role, you'll support Premier Construction's global team by assisting clients with inquiries, troubleshooting, and solutions.You'll work closely with our US-based Support teams,...
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Technical Customer Support Specialist
18 hours ago
Lahore, Punjab, Pakistan Black Lion Software Full timeJob OverviewWe are looking for a skilled and detail-oriented individual to join our team at Black Lion Software as a Technical Customer Support Specialist.The ideal candidate will have exceptional English skills, strong communication abilities, and the ability to professionally engage with customers through chat platforms or live chat on websites.