Technical Customer Advocate

7 hours ago


Lahore, Punjab, Pakistan Programmers Force Full time
Customer Success at Programmers Force

We are seeking a seasoned Senior Customer Success Specialist with a technical background to drive customer satisfaction, promote product adoption, and lead customer success initiatives.

Key Responsibilities:
  • Act as the primary technical point of contact for assigned clients, addressing inquiries and resolving complex technical issues.
  • Collaborate with internal teams (Product, Development, and Support) to address customer feedback and enhance product offerings.
  • Conduct periodic business reviews and technical assessments to ensure client satisfaction and retention.
  • Identify opportunities to upsell or cross-sell additional services and products based on client needs.
  • Document and analyze customer interactions to improve service delivery and product performance.
Requirements & Qualifications:
  • Technical Background: Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • Experience: Minimum of 5 years in customer success, client relationship management, or a related role.
  • Product Support Knowledge: Experience or exposure in product support or troubleshooting is a strong advantage.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal abilities to build strong relationships with clients.
  • Proficiency in CRM tools (e.g., Salesforce, HubSpot) and familiarity with customer success metrics.


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