Kay Tronix Service Advocate

9 hours ago


Lahore, Punjab, Pakistan Kay Tronix Call Centre Full time
Service Advocate Job Description

The Kay Tronix Service Advocate will be responsible for handling inbound calls, resolving customer issues, and providing exceptional service. This role requires excellent communication skills, a strong focus on customer satisfaction, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Handle inbound calls from customers regarding billing inquiries, service issues, and general support requests.
  • Assist customers in resolving billing discrepancies, processing payments, and providing information on billing statements and account charges.
  • Troubleshoot technical issues related to internet, TV, and phone services, escalating complex issues when necessary.
  • Educate customers on available products, services, and promotions to meet their needs and enhance their experience.
  • Maintain accurate records of customer interactions, transactions, and resolutions in our database system.

Requirements:

  • Prior experience in inbound calls sales campaigns.
  • Extensive experience in inbound sales, billing, or call center environments preferred.
  • Flexibility to work in a fast-paced environment and adapt to changing priorities.


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