Customer Success Business Partner

2 days ago


Karachi, Sindh, Pakistan Perks HR Pvt. Ltd Full time

Perks HR Pvt. Ltd. is seeking a Customer Success Business Partner to drive expansion and adoption of our software and services.

Key Responsibilities
  1. Develop and execute strategic plans to enhance customer value and retention.
  2. Manage the onboarding process, ensuring seamless technical evaluation and integration.
  3. Collaborate with the sales team to drive renewals and expansions.
  4. Maintain strong relationships with clients, introducing new features and solutions as needed.
  5. Build trust and credibility with clients across various levels and stages.
  6. Contribute to timely collections from customers, ensuring efficient cash flow management.
  7. Participate in initiatives that improve the overall customer experience, both low-touch and high-touch.
  8. Work closely with product, sales, and support teams to foster a culture of community and information sharing.
Requirements
  1. Minimum 3 years of experience in customer success or customer service roles.
  2. Bachelor's degree in Business Administration required; Master's degree preferred.
  3. Demonstrated passion for data-driven decision making and fintech industry knowledge.
  4. Women are encouraged to apply.


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