Customer Experience Manager

4 days ago


Karachi, Sindh, Pakistan Careem Networks FZ LLC Full time
About You
We are looking for an experienced Customer Experience Manager to join our team at Careem Networks FZ LLC. As a key member of our operations department, you will be responsible for ensuring the smooth delivery of our services, handling customer care requests, and providing exceptional support to our clients. If you have a passion for delivering excellent customer experiences and working in a fast-paced environment, this could be the perfect opportunity for you

Job Requirements
  • 1-3 years of experience in customer service, service operations, or a similar role.
  • Strong communication and interpersonal skills.
  • Problem-solving abilities with a customer-centric approach.
  • Proficiency in CRM software.
  • Ability to multitask and handle high-pressure situations.

Your Key Responsibilities
  • Coordinate service requests and ensure timely resolution.
  • Work with internal teams and external partners to streamline service processes.
  • Work with internal departments to ensure compliance with regulatory requirements.
  • Monitor and analyze service performance metrics.
  • Identify and suggest improvements for operational efficiency.
  • Act as a bridge between customers and internal departments.
  • Collaborate with technical teams to resolve service-related issues.
  • Provide regular updates to stakeholders on service operations.
  • Conduct follow-ups to ensure service requests are completed to the customer's satisfaction.


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