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Customer Service Liaison Officer

2 weeks ago

Rawalpindi Cantonment, Pakistan Translation Empire PK Full time
Job Description

We are seeking a skilled Customer Service Liaison Officer to join our team at Translation Empire PK. The ideal candidate will have a minimum of 1 year's experience in customer service and/or quality/complaints functions.

Key Responsibilities
  1. Acknowledge and manage customer complaints, ensuring timely responses and keeping customers informed throughout the process.
  2. Investigate new complaints thoroughly, gathering all necessary information and documenting it accurately.
  3. Liaise with internal staff, customers, and freelance interpreters to resolve issues efficiently.
  4. Communicate outcomes to customers, providing clear and concise explanations.
  5. Evaluate customer feedback and implement changes to improve services.
Requirements
  • Minimum 1 year's experience in customer service or quality/complaints functions.
  • Meticulous attention to detail and effective prioritization skills.
  • Excellent communication and problem-solving abilities.
  • Ability to work as part of a team and promote collaborative working.
Work Environment

This role is based in an office environment, working from 10am-7pm in DHA Sector F Rwp.

Salary and Benefits

The salary for this position is market competitive.