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Customer Growth Expert

2 weeks ago

Islamabad, Islamabad, Pakistan Edge Full time
Job Description

We're seeking a highly motivated and results-driven Customer Growth Expert to join our team at Edge. In this role, you'll be responsible for driving customer growth and retention through proactive engagement, strategic planning, and effective communication.

Your primary focus will be on understanding customer needs, identifying opportunities for expansion, and developing tailored solutions to meet their evolving requirements.

Main Responsibilities
  • Manage a portfolio of 100+ customers, ensuring timely resolution of issues and delivery of exceptional customer experiences.
  • Analyze customer health metrics and develop data-driven plans to mitigate risks and capitalize on growth opportunities.
  • Develop and execute targeted outreach strategies to promote cross-selling and upselling initiatives.

You'll work closely with internal stakeholders, including sales, marketing, and product teams, to align customer success initiatives with broader business objectives.

Requirements
  • Proven track record of driving customer growth and retention in a similar role.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Strong analytical and problem-solving skills, with experience working with customer health metrics and data analysis tools.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines.