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Call Center Team Lead

1 week ago

Islamabad, Islamabad, Pakistan Touchstone Communications Full time

Welcome to Touchstone Communications, where we're looking for a talented individual to lead our call center team as a Team Lead.

This is a challenging yet rewarding role that requires a unique blend of business acumen, technical expertise, and people management skills.

As a Team Lead, you will be responsible for overseeing the day-to-day operations of the call center, ensuring that all customer interactions are handled professionally and efficiently.

About the Role:

  • Lead a team of up to 25 call center associates
  • Develop and implement strategies to improve team performance and productivity
  • Analyze sales data to identify trends and areas for improvement
  • Collaborate with other departments to ensure seamless communication and coordination

What We're Looking For:

  • College graduate required, MBA preferred
  • Proven leadership experience in a call center or similar environment
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed decisions