International Customer Support Specialist

3 days ago

Karachi GulistanEJouhar Kp, Pakistan ABS INTERNATIONAL Full time 40,000 - 78,000 per year

Location: Karachi, Pakistan (On-Site) - Gulshan-e-Iqbal Block 13C

Job Type: Full-time

Salary: PKR 40,000 - PKR 45,000 per month + Performance Incentives

Total Compensation: PKR 63,000 - PKR 78,000 monthly

Schedule: Monday to Saturday

  • Option 1: 6:00 PM - 2:00 AM PKT
  • Option 2: 10:00 PM - 6:00 AM PKT

Job Summary

ABS International seeks a skilled Customer Support Specialist for international night shift operations. Deliver exceptional service to global clients while advancing your career at our Karachi facility. This role offers comprehensive training, performance-based incentives, and growth opportunities in international customer support. Ideal for professionals with BPO or call center experience seeking career advancement in a supportive environment .

Key Responsibilities

  • Manage customer inquiries across phone, email, and live chat channels for international clients.
  • Build and maintain strong relationships to enhance customer retention and satisfaction.
  • Promote company products and services to global audiences.
  • Collaborate with internal teams to resolve complex customer issues efficiently.
  • Maintain accurate customer records and interaction logs in CRM systems.

Requirements

  • 1+ years of international customer support experience (BPO or call center background preferred).
  • Fluent English communication skills, both verbal and written (C1 level or equivalent).
  • Proven ability to resolve complex customer issues effectively.
  • Availability for night shift schedules (6:00 PM - 2:00 AM or 10:00 PM - 6:00 AM PKT).
  • Strong problem-solving, multitasking, and communication skills.
  • Proficiency in CRM software (e.g., Salesforce or Zendesk) is advantageous.

Compensation & Benefits

  • Base Salary: PKR 40,000 - PKR 45,000 per month.
  • Performance Incentives: PKR 20,000 - PKR 30,000+ monthly.
  • Punctuality Allowance: PKR 3,000 per month.
  • Daily Performance-Based Rewards.
  • Medical Insurance: Comprehensive coverage.
  • Salary Advance: On-demand access.
  • Professional Development: Paid certification programs and skill enhancement workshops.

Why Join ABS International?

  • Industry-competitive total compensation package (PKR 63,000 - PKR 78,000 monthly).
  • Career advancement opportunities in global customer operations.
  • Professional development and training programs.
  • Supportive and secure work environment.
  • Stable night shift schedule with growth potential.

Job Type: Full-time

Pay: Rs40, Rs50,000.00 per month

Work Location: In person

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