Dining Manager

2 weeks ago

Karachi, Sindh, Pakistan Hot N Spicy Pvt Ltd Full time 720,000 - 840,000 per year

Job Overview:

The Dine-In Manager oversees all operations related to the restaurant's dining area, ensuring exceptional customer service, efficient operations, and a positive guest experience. They manage the front-of-house team, coordinate with kitchen staff, and maintain high standards of cleanliness, professionalism, and hospitality.

Key Responsibilities:Customer Service

  • Ensure an exceptional guest experience by monitoring service quality and addressing customer concerns promptly.
  • Welcome and interact with guests to gather feedback and enhance satisfaction.
  • Handle escalated complaints or special requests with professionalism and efficiency.

Team Management

  • Supervise, train, and mentor front-of-house staff, including servers, hosts, and bussers.
  • Create and manage staff schedules to ensure adequate coverage during peak hours.
  • Conduct regular performance evaluations and address any issues related to staff behavior or productivity.

Operational Management

  • Oversee the setup, cleanliness, and organization of the dining area before, during, and after service.
  • Manage daily opening and closing procedures for the front of house.
  • Monitor compliance with health, safety, and hygiene regulations.

Coordination with Other Departments

  • Work closely with the kitchen team to ensure smooth communication regarding food orders, special requests, and service timing.
  • Coordinate with the General Manager to implement promotional activities or events.

Inventory and Financial Oversight

  • Assist in managing front-of-house inventory, such as tableware, linens, and other supplies.
  • Monitor revenue and handle cash/credit transactions when necessary.
  • Contribute to budgeting, forecasting, and cost-control strategies for the front of house.

Qualifications:

  • Education: High school diploma required; degree in hospitality management or a related
  • Experience: Minimum of 1-2 years of experience in restaurant management or a similar role.
  • Strong leadership, communication, and interpersonal skills.
  • Excellent problem-solving abilities and attention to detail.
  • Proficiency in restaurant management software (e.g., POS systems).
  • Knowledge of food safety and health regulations.

Skills:

  • Strong organizational skills and ability to multitask in a fast-paced environment.
  • High level of emotional intelligence and customer service focus.
  • Ability to train and motivate staff to deliver consistent, high-quality service.
  • Calm under pressure and capable of handling unexpected situations effectively.

Salary Range: 60000 to 70000 rupees per month.

Job Type: Full-time

Work Location: In person

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