Customer Support Representative

13 hours ago

Islamabad, Islamabad, Pakistan Immortalboost Full time 480,000 - 600,000 per year

Location: Remote (Training may require short visits to our office in I-10/3 Islamabad)

Shift Timing: 5:00 PM – 1:00 AM (8-hour shift)

About the Role

We are looking for a Customer Support Representative who can handle written communications with our clients. Since our clients are gamers, you must be familiar with gaming, stay updated on gaming trends, and be comfortable using platforms like Discord.

Key Responsibilities

  • Manage customer orders efficiently.
  • Outsource orders to boosters and track progress.
  • Reply to client queries on time through chat, WhatsApp, and Discord.
  • Get updates from boosters when clients ask and share information promptly.
  • Stay active and always be available to accept chats on the website.
  • Ensure all communications remain professional, friendly, and clear.

Requirements

  • Strong English writing and communication skills (must).
  • Good knowledge of popular games and gaming culture.
  • Ability to use Discord confidently.
  • Reliable high-speed internet connection.
  • A good PC/laptop capable of opening multiple Chrome tabs.
  • Ability to multitask and stay active throughout the shift.
  • Willingness to attend training (mostly online, very rarely in office if required).

Salary & Benefits

  • Basic Salary: PKR 50,000 per month.
  • Leaves: 2 paid leaves allowed per month.
  • Working Days: Monday to Sunday (Saturday & Sunday are working).

Additional Information

  • Interview Location: On-site at our office in I-10/3 Islamabad.
  • Work Mode: Remote after training.
  • Shift Hours: 5:00 PM to 1:00 AM (Pakistan Time).

Job Type: Full-time

Pay: Rs45, Rs50,000.00 per month

Work Location: Remote

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