
international Customer Service Specialist
3 days ago
Location: Gulshan-e-Iqbal, Karachi (Block 13C, Pizza Max vicinity)
Job Type: Full-time
Salary: PKR 40, ,000 per month + Performance Bonuses + Allowances
Work Schedule: Monday to Saturday (Night Shift)
- Shift A: 6:00 PM - 2:00 AM PKT
- Shift B: 8:00 PM - 4:00 AM PKT
Role Summary
Provide premium customer assistance to global clients during night operations at our Karachi facility. Secured transportation available for female employees near Block 13C.
Primary Duties
- Address international customer inquiries via phone, email, and live chat
- Develop client relationships to improve retention and service standards
- Partner with internal teams to resolve escalated issues
- Maintain 90%+ accuracy in CRM record keeping
Qualifications
- Minimum 1 year customer service experience (global clients advantageous)
- Professional English proficiency: spoken and written (C1 standard)
- Availability for night shift schedules (Shift A or B)
- CRM platform experience (e.g., Salesforce, Zendesk)
Rewards & Benefits
- Monthly Base Salary: PKR 40, ,000
- Performance Incentives: PKR 20, ,000+
- Attendance Bonus: PKR 3,000 per month
- Health Insurance: Full coverage provided
- Transport: Secured company-provided transport for female employees in Block 13C area
- Professional Development: Sponsored certification training and advancement path to Team Leadership roles
Job Type: Full-time
Pay: Rs40, Rs50,000.00 per month
Work Location: In person
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