International Customer Support Specialist

14 hours ago

Karachi, Sindh, Pakistan ABS INTERNATIONAL Full time 480,000 - 936,000 per year

Location: Gulistan-e-Johar, Karachi, Pakistan

Job Type: Full-time

Salary: PKR 63,000 - PKR 78,000 per month (including performance bonuses)

Schedule Options:

  • 6:00 PM - 2:00 AM PKT
  • 7:00 PM - 3:00 AM PKT
  • 8:00 PM - 4:00 AM PKT

Job Overview

Join ABS International as an International Customer Support Specialist for our global BPO operations. This role focuses on delivering exceptional customer service through inbound and outbound calls, building strong client relationships, and driving customer satisfaction. Ideal candidates are passionate about problem-solving and eager to grow in a dynamic international environment. Top performers can earn up to PKR 78,000 monthly with performance-based bonuses and clear career progression paths .

Key Responsibilities

  • Handle inbound and outbound calls to provide top-tier customer support to global clients.
  • Resolve customer inquiries efficiently while maintaining high satisfaction and retention rates.
  • Promote company products/services using a consultative approach to international audiences.
  • Collaborate with cross-functional teams to address complex customer issues.
  • Achieve and exceed performance metrics to maximize monthly incentives.
  • Continuously develop skills through ongoing training and coaching .

Qualifications & Requirements

  • 1+ years of international customer support experience (BPO/call center background preferred).
  • Fluent English communication skills (verbal/written) at C1 level or equivalent.
  • Proven ability to resolve complex customer issues effectively.
  • Availability for night shifts (6:00 PM - 2:00 AM or 10:00 PM - 6:00 AM PKT).
  • Strong problem-solving, multitasking, and communication abilities.
  • Customer-focused mindset with a genuine desire to help others .

Compensation & Benefits

  • Base Salary: PKR 40,000 - PKR 45,000/month (based on experience).
  • Performance Bonuses: PKR 20,000 - PKR 30,000+/month (achievable metrics).
  • Total Earnings: PKR 63,000 - PKR 78,000/month (based on performance).
  • Paid Training: Comprehensive onboarding and skill development programs.
  • Career Advancement: Clear pathway to Team Lead and Management roles.
  • Financial Wellness: Salary advance program for emergency needs .

Why Join Us?

  • Industry-Leading Earnings: Total compensation ranks in the top 15% for customer support roles in Karachi.
  • Career Growth: 75% of leadership roles filled internally through promotions.
  • Global Exposure: Interact with international clients and build cross-cultural communication skills.
  • Supportive Culture: Collaborative team environment with regular coaching and recognition.
  • Skill Development: Ongoing training in customer service excellence and CRM systems

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