International Customer Support Specialist

7 days ago

Karachi, Sindh, Pakistan ABS INTERNATIONAL Full time 63,000 - 78,000 per year

Compensation Package: Total PKR 63, ,000/month (Base + Performance Incentives) + Benefits

Schedule Options:

  • Option 1: 5:00 PM - 1:00 AM PKT
  • Option 2: 6:00 PM - 2:00 AM PKT
  • Option 3: 7:00 PM - 3:00 AM PKT
  • Option 4: 8:00 PM - 4:00 AM PKT
  • Option 5: 10:00 PM - 6:00 AM PKT

Introduction Paragraph:

ABS International invites you to launch your global career as an International Customer Support Specialist at our advanced Karachi facility. We're seeking communication professionals passionate about delivering exceptional customer experiences to international clients. This role offers industry-leading compensation, substantial career advancement opportunities, and comprehensive skills development in the expanding global customer support industry. Join our supportive team environment and transform your talent for customer engagement into a rewarding career path with international impact.

Key Responsibilities:

  • Deliver exceptional customer service solutions to global clients across multiple communication channels
  • Build and maintain strong customer relationships to enhance satisfaction and retention rates
  • Present company products and services effectively to international audiences
  • Coordinate with internal support teams to resolve customer issues efficiently
  • Maintain accurate records in our customer relationship management systems
  • Achieve and exceed performance metrics to maximize monthly incentive earnings

Requirements:

  • 1+ years of international customer support experience (BPO/call center background preferred)
  • Professional English communication skills (verbal and written) at C1 level or equivalent
  • Proven ability to resolve customer issues effectively and efficiently
  • Availability for night shift schedules (multiple options available)
  • Strong problem-solving, multitasking, and communication abilities
  • Technical aptitude and willingness to learn new systems and processes

Compensation & Benefits:

  • Base Salary: PKR 40,000 - PKR 45,000 per month
  • Performance Incentives: PKR 20,000 - PKR 30,000+ monthly based on achievable metrics
  • Attendance Bonus: Additional PKR 3,000 monthly punctuality incentive
  • Total Monthly Compensation: PKR 63,000 - PKR 78,000 (based on performance)
  • Medical Insurance: Comprehensive health coverage for you and your family
  • Financial Wellness: Salary advance program for emergency needs
  • Career Investment: Paid certification programs and skill development workshops
  • Additional Perks: Meal allowances, team recognition events, and performance bonuses

Why Join ABS International?:

  • Industry-Leading Earnings: Total compensation package ranks in top 15% for customer support roles in Karachi
  • Career Growth Path: 75% of leadership roles filled internally through our promotion program
  • Professional Development: Monthly training sessions and paid certification programs
  • Supportive Environment: Modern facility with breakout areas and relaxation zones
  • Flexible Scheduling: Multiple shift options with predictable earnings and work-life balance
  • Global Experience: Build international business skills valued across industries

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