Client Engagement Manager

2 weeks ago

Rawalpindi, Punjab, Pakistan CareCloud Full time 900,000 - 1,200,000 per year

Department: CONTACT CENTER Experience: 1 YearDeadline: August 31, 2025Location: Rawalpindi, Pakistan

Job Profile
  • Establish clear retention goals and process milestones for the client and employees towards work.
  • Assist customers as needed with setting up and navigating platforms with a product or service
  • Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.
  • Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
  • Optimize existing processes within the company and actively enhance all Customer Success initiatives.
  • Develop and manage client portfolios.
  • Sustain business growth and profitability by maximizing value.
  • Analyze customer data to improve customer experience.
  • Mediate between clients and the organization.
  • Handle and resolve customer requests and complaints.
  • Ensure compliance with information security responsibilities specific to your job role.
Tools / Skills
  • Good English communication skills.
  • MS Excel
  • MS PowerPoint
Additional Information

Total Position(s)

3 Positions

Gender

Does not matter

Minimum Education

Intermediate/A-Level

Degree Title

Intermediate/A-Level

Shift

Evening

Nature of Job

Work From Office

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