Customer Success Executive

5 days ago

Lahore, Punjab, Pakistan d3b9430f-786f-46fe-be30-e8d80bd5fca5 Full time 600,000 - 800,000 per year

Overview:

The ideal candidate is someone who can build deep, meaningful relationships - not just surface-level communication - and is able to strategically identify and reach the right contracting officers and government stakeholders.

Key Responsibilities:

  • Identify the correct contracting officers, program managers, and decision-makers through structured research.
  • Build deeper, trust-based relationships with US Government stakeholders, beyond casual check-ins or generic communication.
  • Understand why a government official would speak to you through proper R&D, context-building, and value alignment.
  • Serve as the primary point of contact for assigned accounts and maintain consistent, professional communication - ensuring you remain their top-of-mind contact whenever a relevant new business opportunity arises.
  • Work closely with internal teams (RFQ, BD, and Compliance) to ensure timely execution of commitments.
  • Track contract milestones, reporting needs, and key deadlines with strong ownership.
  • Conduct scheduled check-ins, collect feedback, and ensure full issue resolution with disciplined follow-up.
  • Prepare clear documentation and communication notes for internal and client-facing purposes.

Required Skills & Attributes:

  • Excellent communication and relationship-building skills, able to connect meaningfully, not transactionally.
  • Research-oriented mindset with ability to dig into org charts, past contracts, priorities, and motivations.
  • High discipline in follow-ups, documentation, and structured workflows.
  • Strong listening skills, emotional intelligence, and a professional, reliable presence.
  • Ability to learn the B2G / GovCon environment quickly with training.
  • Able to work in the US Eastern Time Zone.

Job Type: Full-time

Work Location: In person

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