Head of Product

4 days ago

Karachi, Sindh, Pakistan Creative Chaos Full time 1,200,000 - 3,600,000 per year

Job Summary: Creative Chaos is actively seeking Head of Product for a leadership role combining product strategy, technical execution, and client engagement. This is not a purely technical role. You'll be equally focused on business and stakeholder success(understanding client needs, driving implementations, enabling revenue) and internal product leadership (shaping roadmaps, managing engineering alignment).

Job Responsibilities:

Product Strategy & Execution

  • Lead the full lifecycle of product development for:
    • Mass Transit Tap-and-Pay systems (contactless, NFC, QR, card acquiring)
    • Telco Credit Top-Up / Airtime Distribution systems (multi-operator, agent-based, real-time)
    • Digital Wallet and Payment Integration (API orchestration, reconciliation, compliance)
  • Define and evolve product vision, roadmap, and KPIs.
  • Translate market and client needs into clear technical specifications and execution plans.
  • Work closely with engineering and design to ship robust, scalable, user-friendly products.

Client Engagement & Business Alignment

  • Act as product partner to key clients — telcos, banks, transit authorities.
  • Lead the requirements gathering, solutioning, and implementation oversight with enterprise clients.
  • Serve as Engagement Manager: from onboarding through live operations.
  • Collaborate with sales to design client proposals and commercial packages.
  • Ensure product development aligns tightly with revenue, retention, and market expansion goals.

Technical Depth

  • Own the product-technical interface — work closely with engineering leads on architecture trade-offs, scalability, API orchestration, and backend/platform roadmap.
  • Participate in design reviews, sprint planning, and QA cycles for mission-critical components.
  • Understand protocols across telco APIs, payment rails (EMV, ISO8583), SIM/USSD channels, and digital identity layers.
Requirements
  • Strong technical background (CS degree or equivalent experience); able to engage in architectural and integration-level discussions.
  • 8+ years in product, delivery, or solutions roles with a proven track record of client-facing leadership.
  • At least 3 years in fintech, payments, or telco-focused companies.
  • Experience in wallets, airtime/VAS systems, top-up distribution, and/or transit payment infrastructure.
  • Demonstrated ability to manage complex client engagements — including discovery, product design, delivery, and support.
  • Strong commercial acumen — understands product P&L, pricing, GTM, and monetization mechanics.
  • Experience building or integrating:
    • Digital Wallets
    • Offline-first payment solutions
    • Contactless NFC or EMV-based systems
  • Prior leadership experience at a high-growth startup or in emerging markets

Key Traits

  • Polymath: blends product thinking, technical acumen, and business strategy.
  • Executive presence with the ability to lead multi-stakeholder conversations.
  • High agency, resourceful, and thrives in fast-moving environments.
  • Exceptional communication — equally effective with clients, devs, and partners.
  • Ownership mindset with a focus on outcomes over optics.

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