Head of Product

2 weeks ago

Karachi, Sindh, Pakistan Creative Chaos Full time 120,000 - 180,000 per year

Job Summary:
Creative Chaos is actively seeking
Head of Product
for a leadership role combining
product strategy, technical execution, and client engagement
. This is not a purely technical role. You'll be equally focused on business and
stakeholder success
(understanding client needs, driving implementations, enabling revenue) and
internal product leadership
(shaping roadmaps, managing engineering alignment).

Job Responsibilities:
Product Strategy & Execution

  • Lead the full lifecycle of product development for:

  • Mass Transit Tap-and-Pay systems (contactless, NFC, QR, card acquiring)

  • Telco Credit Top-Up / Airtime Distribution systems (multi-operator, agent-based, real-time)

  • Digital Wallet and Payment Integration (API orchestration, reconciliation, compliance)

  • Define and evolve product vision, roadmap, and KPIs

  • Translate market and client needs into clear technical specifications and execution plans
  • Work closely with engineering and design to ship robust, scalable, user-friendly products

Client Engagement & Business Alignment

  • Act as product partner to key clients — telcos, banks, transit authorities
  • Lead the requirements gathering, solutioning, and implementation oversight with enterprise clients
  • Serve as Engagement Manager: from onboarding through live operations
  • Collaborate with sales to design client proposals and commercial packages
  • Ensure product development aligns tightly with revenue, retention, and market expansion goals

Technical Depth

  • Own the product-technical interface — work closely with engineering leads on architecture trade-offs, scalability, API orchestration, and backend/platform roadmap
  • Participate in design reviews, sprint planning, and QA cycles for mission-critical components
  • Understand protocols across telco APIs, payment rails (EMV, ISO8583), SIM/USSD channels, and digital identity layers

Requirements

  • Strong technical background (CS degree or equivalent experience); able to engage in architectural and integration-level discussions
  • 8+ years in product, delivery, or solutions roles with a proven track record of client-facing leadership
  • At least 3 years in fintech, payments, or telco-focused companies
  • Experience in wallets, airtime/VAS systems, top-up distribution, and/or transit payment infrastructure
  • Demonstrated ability to manage complex client engagements — including discovery, product design, delivery, and support
  • Strong commercial acumen — understands product P&L, pricing, GTM, and monetization mechanics

  • Experience building or integrating:

  • Digital Wallets

  • Offline-first payment solutions

  • Contactless NFC or EMV-based systems

  • Prior leadership experience at a high-growth startup or in emerging markets

Key Traits

  • Polymath: blends product thinking, technical acumen, and business strategy
  • Executive presence with the ability to lead multi-stakeholder conversations
  • High agency, resourceful, and thrives in fast-moving environments
  • Exceptional communication — equally effective with clients, devs, and partners
  • Ownership mindset with a focus on outcomes over optics

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