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International Customer Support Representative
2 weeks ago
Location: Gulshan-e-Iqbal (Block 13C) and Gulistan-e-Johar (Near Darul Sehat Hospital), Karachi
Job Type: Full-time
Salary: PKR 40,000 - PKR 45,000 per month + PKR 20,000 Monthly Incentives
Schedule: Monday to Saturday
- Option 1: 6:00 PM - 2:00 AM PKT
- Option 2: 10:00 PM - 6:00 AM PKT
Role Summary
Deliver premium customer support to global clients during night shifts from our Karachi offices. Secured female dropoff service available near Block 13C in Gulshan-e-Iqbal and near Darul Sehat Hospital in Gulistan-e-Johar for employee safety and convenience.
Core Responsibilities
- Resolve international customer inquiries via phone, email, and chat
- Build strong client relationships to boost customer retention
- Promote company products to global audiences
- Coordinate issue resolution with internal teams
Requirements
- 1+ year of international customer service experience
- Professional fluency in English, both verbal and written
- Availability for night shift schedules (6:00 PM-2:00 AM or 10:00 PM-6:00 AM PKT)
- Knowledge of CRM systems is preferred
Compensation & Benefits
Earnings Package
- Base Salary: PKR 40,000 - PKR 45,000 per month
- Monthly Incentives: Up to PKR 20,000
Wellbeing Benefits
- Comprehensive health insurance coverage
- On-demand salary advance option
Safety & Security
- Secured female dropoff service at both locations
Professional Development
- Paid professional training programs
- Career growth opportunities
Job Type: Full-time
Pay: Rs40, Rs50,000.00 per month
Work Location: In person