Customer Support

2 weeks ago

Lahore, Punjab, Pakistan SoftSquare Full time 200,000 - 400,000 per year

Company Description:

An Innovative Agency for Startups and Organizations based in Lahore, SoftSquare has helped over 100 clients with their Creative Ideas and Innovative Startups. The company focuses on delivering high-quality software to clients and ensuring smooth project execution. SoftSquare is committed to shaping the innovation roadmap in the industry.Job Description:

We are seeking a detail-oriented and proactive Dispatch and Customer Support Specialist to join our operations team. This role involves coordinating dispatch schedules, communicating with field teams, and ensuring high-quality customer service support. The ideal candidate thrives in a fast-paced environment and can effectively multitask under pressure.Responsibilities:

  • Coordinate dispatch operations by assigning and monitoring service schedules for field personnel.
  • Respond to customer inquiries via phone, email, and chat, providing timely and accurate assistance.
  • Maintain real-time communication with technicians to ensure service efficiency and timely job completion.
  • Document service requests, issues, and resolutions in CRM and dispatch systems accurately.
  • Identify recurring customer concerns and escalate them appropriately to management or technical teams.

Requirements:

  • Proven experience in dispatch, customer service, or logistics support roles.
  • Excellent communication skills, both verbal and written, with a professional and empathetic tone.
  • Strong organizational and multitasking abilities to handle high volumes of calls and scheduling tasks.
  • Proficiency with dispatching software, CRMs, and office tools (e.g., Microsoft Office or Google Workspace).
  • Ability to work flexible shifts, including evenings or weekends, based on business needs.

How to Apply:

  • Don't let this chance slip by Join us for shaping your future and submit your application today through this link 

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