Customer Support
2 weeks ago
- Answering customers' inquiries via Chat, Email, and Social Media. providing the right information.
- Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
- Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
- Communicates with other departments to answer customers' inquiries, solve their problems and fulfill their needs
- Building lasting relationships with clients and other team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed metrics while providing excellent consistent customer service.
- Making sales or recommendations for services that may better suit customers' needs.
- Taking part in training and other learning opportunities to expand knowledge of the company and position.
- Adhering to all company policies and procedures.
NOTE: Candidates having O Level / A Level background will be preferred
Location: PIA Road Lahore
Evening Shift: Timing: 7:00am to 3:00pm. (6 days in a week)
Job Type: Full-time
Pay: Rs40, Rs50,000.00 per month
Experience:
- Customer Support: 1 year (Required)
Language:
- Enlgish (Required)
Location:
- Lahore (Required)
Work Location: In person
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