Customer Support Executive

2 days ago

Karachi, Sindh, Pakistan Sunday Bazar Full time 360,000 - 600,000 per year

Job Title: Customer Support Executive (Female Preferred)

Company: Sunday Bazar

Location: Model Colony, Gulshan-e-Jami, Malir, Karachi

Job Type: Full-time (On-site)

Working Hours: Monday to Saturday — 10:00 AM to 7:00 PM

Salary Range: Rs. 30,000 – Rs. 50,000 per month

About the Role:

Sunday Bazar is seeking a Customer Support Executive (Female Preferred) to join our dynamic team. The candidate should have a pleasant personality, excellent communication skills, and fluency in English. You will act as the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a seamless customer experience.

Key Responsibilities:

  • Communicate with customers via phone, WhatsApp, and social media platforms.
  • Address and resolve complaints or queries in a timely and professional manner.
  • Ensure customer satisfaction through courteous and effective support.
  • Collaborate with internal teams including Listing, Marketing, and Inventory to resolve concerns.
  • Maintain detailed records of customer interactions and follow-ups.
  • Proactively reach out to customers to confirm issue resolution and satisfaction.

Requirements:

  • Education: Intermediate or Bachelor's degree (preferred).
  • Experience: Minimum 1 year in customer service (fresh candidates with strong communication skills are welcome).
  • Languages: Proficiency in English and Urdu (both spoken and written).
  • Skills: Strong communication, problem-solving, patience, and persuasive abilities.
  • Gender Preference: Female candidates are strongly encouraged to apply.

What We Offer:

  • Supportive and growth-oriented workplace.
  • Opportunities for professional development.
  • Monthly performance-based bonuses.

To Apply:

Email:

WhatsApp:

Job Type: Full-time

Pay: Rs30, Rs50,000.00 per month

Ability to commute/relocate:

  • Karachi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • What is your Current Salary?
  • What is your Expected Salary?
  • Is it feasible for you to commute to Model Colony, Gulshan-e-Jami, Malir?

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer Dealing in E-Commerce Industry: 1 year (Preferred)

Language:

  • English (Preferred)

Location:

  • Karachi (Required)

Work Location: In person

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