Customer Success Executive

3 days ago

Lahore Johar Town, Pakistan Programmers Force Full time 900,000 - 1,200,000 per year

Key Responsibilities

  • Serve as the first point of contact for international clients via email, chat, or ticketing systems.
  • Provide professional assistance in resolving client queries and issues related to our SaaS products.
  • Log, track, and monitor client issues to ensure timely resolutions within defined SLAs.
  • Collaborate with the Product Support and Technical teams to escalate and resolve complex issues.
  • Maintain detailed case documentation and update clients on issue status.
  • Identify recurring issues and communicate insights to improve client experience.
  • Ensure smooth onboarding and product usage guidance for new clients.
  • Uphold excellent communication standards and maintain a customer-first approach at all times.

Required Skills & Qualifications

  • Bachelor's degree in Computer Science, IT, Business, or a related field.
  • 0–2 years of experience in Customer / Client Support (preferably in SaaS, IT, or FinTech sectors).
  • Excellent English communication skills (both written and spoken).

Job Type: Full-time

Work Location: In person

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