Customer Support Executive for Ecommerce

7 days ago

Lahore Ferozepur Road, Pakistan Compass Training and Consultancy Pvt. Ltd. Full time 1,920,000 - 2,500,000 per year

Job description:

  • You'll assist them across multiple channels — including live chat, phone, and email — to ensure they receive quick, helpful, and friendly support.
  • Responding to inbound live chats, phone calls, and emails from customers
  • Making outbound calls and follow-ups as needed for case resolutions or sales queries
  • Handling inquiries related to orders, returns, products, and general support
  • Working closely with internal teams (sales, logistics, technical support) to resolve customer cases
  • Logging all customer communications accurately in our CRM system
  • Escalating unresolved issues to the appropriate team or Team Manager
  • Maintaining a positive, customer-first attitude — even when challenges arise

Qualifications and Education Requirements

  • Bachelor's

Key Requirements

  • Minimum 4 year experience in a similar role for ecommerce Customer Service.
  • A strong communicator — both written and verbal (fluent English required)
  • Comfortable juggling multiple channels — live chat, phone, and email
  • Confident using computers and learning new systems quickly
  • Detail-oriented, proactive, and a natural problem-solver
  • Able to work independently and as part of a collaborative, supportive team
  • Passionate about delivering 5-star customer experience.

Job Type: Full-time

Work Location: In person (2pm - 11pm) Location Arfa Karim Towers

Job Type: Full-time

Pay: Up to Rs160,000.00 per month

Application Question(s):

  • How would you rate your Spoken English (out of 10)
  • Have you worked with International customers (calls, chat and email)?

Experience:

  • Ecommerce Customer Service : 3 years (Preferred)

Work Location: In person

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