Offshore Service Desk Specialist

4 days ago

Islamabad, Islamabad, Pakistan SOFTOO Full time 40,000 - 80,000 per year

We are seeking a dedicated Offshore ServiceDesk Specialists to provide exceptional IT support to end-users located across diverse regions. This position plays a crucial role in ensuring uninterrupted IT services and solutions for global operations. The ideal candidate will have strong technical expertise, effective communication skills, and the ability to work efficiently in a remote environment.

Key Responsibilities

  • Incident Management: Respond promptly to service desk requests from international users, diagnose technical issues, and resolve incidents within agreed service levels across different time zones in accordance with defined SLAs.
  • Problem Resolution: Troubleshoot and resolve hardware, software, and network-related issues for desktops, laptops, mobile devices, and other IT infrastructure remotely.
  • Service Requests: Handle user requests such as account management, access permissions, and system setups in accordance with defined SLAs.
  • Ticketing System: Oversee the management of incidents and problems, ensuring all user requests are managed through the global ticketing system.
  • Documentation: Maintain detailed and accurate logs of incidents, actions taken, and resolutions in the service desk system.
  • User Training: Provide remote guidance and orientation to end-users on IT systems, tools, and processes.
  • Escalation: Escalate unresolved issues to user support onsite teams or infrastructure team as needed.
  • Proactive Monitoring: Monitor system performance remotely, identify potential issues, and recommend solutions to ensure optimal operation.
  • Collaboration: Work closely with IT teams across different regions to enhance service delivery and support processes.
  • Perform troubleshooting to diagnose and resolve problems (e.g., repair or replace parts, debugging, etc.) remotely.
  • Provide orientation and training to users on how to operate new software and equipment.
  • Install and configure appropriate software and functions according to global specifications.
  • Checking computer hardware (HDD, mouse, keyboards, etc.) remotely to ensure functionality.
  • Maintain records/logs of repairs, fixes, and maintenance schedules for offshore users.

Qualifications & Skills

  • Educational Background: Diploma or bachelor's degree in information technology, Computer Science, or a related field.
  • Technical Expertise: Proficiency in remote troubleshooting, Windows operating systems, Microsoft Office 365, and IT service management tools.
  • Certifications (preferred): ITIL Foundation certification, CompTIA A+, or equivalent credentials.
  • Problem-Solving Skills: Ability to analyze complex issues and recommend effective remote solutions.
  • Communication: Strong English verbal and written communication skills; ability to convey technical information effectively to non-technical users across various regions.
  • Customer Service: A proactive and empathetic approach to addressing offshore user concerns and needs.
  • Teamwork: Ability to collaborate efficiently with global teams in a remote work environment.
  • Flexibility: Adaptability to changing priorities, time zones, and challenges in a dynamic offshore setup.

Working Conditions

  • Full-time remote position with flexible hours to accommodate international time zones; may require occasional on-call support/travel to locations.
  • Collaborative work environment with virtual tools and platforms to ensure effective communication and coordination.
  • Opportunities for professional growth and development within dynamic IT department.

  • Front Desk Support

    3 days ago

    Islamabad, Islamabad, Pakistan CuranetMD Full time 400,000 - 600,000 per year

    Location: Islamabad (On-site) Job Type: Full-timeAbout the Company:We are a U.S.-focused medical billing and healthcare operations company based in Islamabad, offering full-service Revenue Cycle Management (RCM) to healthcare providers. Our mission is to deliver secure, scalable, and HIPAA-compliant operations that improve claim success rates and ensure...

  • IT Service Desk Analyst

    19 hours ago

    Islamabad, Islamabad, Pakistan Bestway Consultancy Services Full time 600,000 - 1,200,000 per year

    Position PurposeThe IT Service Desk Analyst provides first-line technical support, troubleshooting and resolving IT incidents while ensuring timely resolution in alignment with ITIL standards.Job DescriptionServe as the first point of contact for IT incidents, troubleshooting and resolving issues, or escalating as needed.Manage and track incidents using a...

  • Front Desk Officer

    1 week ago

    Islamabad, Islamabad, Pakistan Kickstart Full time 900,000 - 1,200,000 per year

    Kickstart is Pakistan's largest coworking space operator with a mission of creating ease of doing business for SMEs, start-ups, and freelancers. We have 15 operational coworking spaces in Karachi, Lahore, and Islamabad, with 5600+ members using our spaces daily.We are looking for a Front Desk Officer in Islamabad. As a Front Desk Officer, you will be...

  • Information Technology Support Specialist

    3 days ago

    Islamabad, Islamabad, Pakistan GOL Technologies (Pvt.) Ltd. Full time 40,000 - 60,000 per year

    Company DescriptionEstablished in 2012, GOL Technologies (Pvt) Ltd. is a software solution provider serving clients worldwide. We offer a wide range of products and services to businesses and consumers globally. Our mission is to grow alongside our clients, reflecting in our motto, "we grow as you grow." Our services include web development, web designing,...

  • Specialist/Expert OSS/SD Operations

    4 days ago

    Islamabad, Islamabad, Pakistan 399c09cb-54a7-4b02-a5ba-3a947f2de302 Full time 1,200,000 - 3,600,000 per year

    Please note this is a proactive pipeline. We are maintaining an active talent pool for future job openings.Grade Level: L1/L2Location: IslamabadWhat is Specialist/Expert OSS Operations & Support?This role will be responsible for managing Operations, Support & Planning of various Platforms deployed on OSS, EMS & Underlying Layers along with Service Desk...

  • Front Desk Receptionist

    1 week ago

    Islamabad, Islamabad, Pakistan Arif Habib Limited Full time 150,000 - 250,000 per year

    Company DescriptionArif Habib Limited (AHL) is a leading firm providing brokerage and corporate finance services to a variety of clients including institutional, corporate, high net worth individuals, and retail clients. With 75% ownership by Arif Habib Securities Ltd, AHL is part of one of the premier financial services groups in Pakistan. Since commencing...

  • Front Desk Officer

    1 week ago

    Islamabad, Islamabad, Pakistan f0159c23-c760-4b25-894e-b0099ce354c0 Full time 300,000 - 500,000 per year

    Company DescriptionVagus Cosmetic & Surgery Clinic, established in 2002, has built a reputation as a trusted provider in hair restoration and aesthetic treatments. With clients from the UAE, USA, and Pakistan, the clinic specializes in hair transplant procedures, including FUE, FUT, beard, and eyebrow transplants, as well as various hair and skincare...

  • Front Desk Officer

    3 days ago

    Islamabad, Islamabad, Pakistan WELDO Full time 700,000 per year

    We're Hiring: Front Desk Officer (Full-Time)Location: RawalpindiWorking Hours: 9:00 AM to 6:00 PMSalary: PKR 70,000Last date to apply is 2nd November 2025.WELDO is working in Pakistan and internationally to support ethical migration and provide return, and reintegration services. We assist individuals returning to Pakistan from all over the world and ensure...

  • Front Desk Representative

    18 hours ago

    Islamabad, Islamabad, Pakistan Le Lotus Clinique Full time 150,000 - 250,000 per year

    Company DescriptionLe Lotus Clinique, Pakistan's leading advanced skin clinic, is located in major cities including Islamabad, Rawalpindi, Lahore, Karachi, Peshawar, and Multan. The clinic offers a wide range of non-surgical and surgical treatments catered to diverse beauty needs and concerns. Our mission is to provide exceptional care and unparalleled...

  • Front Desk Coordinator

    3 days ago

    Islamabad, Islamabad, Pakistan Pakistan universal motor,s PVT Full time 300,000 - 350,000 per year

    Job Description:We are seeking a Front Desk Coordinator to join our team. The successful candidate will be responsible for greeting visitors, answering phone calls, and managing administrative tasks. This role involves maintaining a welcoming environment and ensuring smooth daily operations. The Front Desk Coordinator will also handle scheduling appointments...