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Call Center Quality Monitor

2 weeks ago

Karachi, Sindh, Pakistan Intersys Ltd. Full time

Intersys Ltd. is seeking a skilled Call Center Quality Monitor to join our team.

The role involves:

  • Listening to recordings and evaluating communication quality based on predefined criteria.
  • Providing feedback to agents to enhance their performance.
  • Maintaining detailed reports.

Requirements:

  • Previous experience in quality assurance, preferably in a customer service or call center environment.
  • Attention to detail with strong analytical skills.
  • Excellent communication and feedback skills.

We offer a full-time position with an entry-level seniority level, focusing on Quality Assurance in the IT Services and IT Consulting industry.