
Customer Support Specialist
3 days ago
About the Job
We are looking for a highly skilled professional to join our team as a Senior Care & Service Operations Associate. This role involves ensuring smooth service operations, handling customer care requests, and providing top-notch support to clients.
Responsibilities:
- KYC Processing & Compliance:
- Process KYC documentation according to established procedures and within agreed SLAs.
- Conduct thorough reviews of customer information to verify identity and assess risk.
- Maintain accurate and up-to-date KYC records in the system.
- Service Operations Management:
- Coordinate service requests and ensure timely resolution.
- Work with internal teams and external partners to streamline service processes.
- Maintain accurate and up-to-date records in the system.
Requirements:
- 1-3 years of experience in customer service, service operations, or a similar role.
- Strong communication and interpersonal skills.
- Problem-solving abilities with a customer-centric approach.
- Proficiency in CRM software.
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