Customer Journey Mapping Lead

Job OverviewWe are seeking an experienced professional to join our team as a Customer Journey Lead. The successful candidate will be responsible for managing the customer life cycle, including product proposition enhancement, customer service management, and backend transaction processing.

We manage performance analysis, optimization, and process design for our customers.Our team leads the design and implementation of best-in-class service functions to address customer pain points across the pre, live, and post-delivery stages.We collaborate closely with cross-functional teams to drive customer touchpoint feedback analysis and recommend...

Job SummaryThe Citizen Foundation is seeking a highly motivated Donor Experience Lead to own and drive the development of exceptional donor experiences across all touchpoints. As a key member of our team, you will work collaboratively with cross-functional teams to design and implement intuitive and engaging donor journeys that foster long-term relationships...

**Job Overview**We are seeking a highly skilled **E-Commerce Journey Manager** to join our Customer Experience team. In this role, you will be responsible for optimizing the buyer lifecycle from acquisition through retention and advocacy.You will develop and manage campaigns targeting specific stages in the buyer journey, ensuring they are personalized and...

Manager Talent Management at Liquid TechnologiesWe are looking for a Data Science Journey Operator to act as a bridge between data science students and trainers, ensuring a seamless learning experience. The ideal candidate must have prior experience in coordinating between learners and trainers in a data science or technical education setting.Key...

Job DescriptionTalent Unlimited is hiring a Customer Experience Optimization Lead to enhance mobile banking app interfaces for an intuitive user experience.The successful applicant will work closely with digital teams to refine customer journeys, ensure clear and effective messaging across all customer touchpoints, leverage data to improve CX and address...

Flipdish is an Irish unicorn serving independent restaurants in a world transformed by tech. Our innovative technology and dedicated support enable our customers to thrive on their own terms. As a leader in the industry, we understand the importance of delivering exceptional customer experiences.We're looking for a seasoned leader to join our team and drive...

Company DescriptionThe pandas have embarked on an inspiring journey to serve "Meal for Every Table." This adventure began in the bustling hub of our Delivery Heroes, Vendor Partners, Suppliers, Pandamarts, and Passionate Homechefs, all united by the dream of delivering joy through delicious food & more. Together, our pandas face challenges, bring...

We're Flipdish, an Irish unicorn serving independent restaurants in a world transformed by tech. We've grown around our customers' needs, providing them with a suite of powerful tools and dedicated support. Our mission is to make running a restaurant satisfyingly simple.As a leader in the industry, we understand the importance of delivering exceptional...

Why This Role?Our client is seeking a proactive and detail-oriented professional to join our operations team as the Lead Claims and Customer Success in a full-time onsite role. This role will oversee the end-to-end user experience and claims processes, ensuring exceptional service delivery and operational efficiency. The ideal candidate will have a...

Senior Customer Experience ManagerR&I Electrical Appliances is looking for a seasoned SCEM to oversee the entire customer experience journey. This key role requires a strong focus on delivering exceptional customer satisfaction, driving team performance, and developing strategies to improve overall customer engagement.Key ResponsibilitiesDeveloping customer...

Fiberlink (Pvt.) Ltd.A leading Internet Service Provider in Pakistan seeks a highly motivated individual to join its Sales Department as an Asst. Manager. The ideal candidate will be responsible for maximizing sales, driving growth, and providing exceptional customer service.Key ResponsibilitiesCreate and execute sales strategies to boost revenue and...

Company Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

Job Title: Online Customer Support ExecutiveWe are seeking a highly skilled and motivated individual to join our team as an Online Customer Support Executive. The successful candidate will be responsible for overseeing the customer service process, resolving customer complaints, creating policies and procedures, planning training and standardization of...

Customer Services (Retention) SpecialistWhat is a Customer Services Specialist?As a Customer Retention Specialist, your mission is to engage with customers at the brink of cancelling their policies or considering renewal. Your goal is to maintain high retention rates by providing outstanding service and offering effective solutions.Responsibilities of...

Key ResponsibilitiesManage inbound calls effectively to ensure customer satisfaction.Multitask efficiently to juggle multiple tasks simultaneously.Foster a positive working relationship with colleagues to achieve common goals.BenefitsCompetitive salary: Earn up to Rs35,000 per month.Overtime premium: Opportunities to earn more through overtime work.Rapid...

Design Visionary WantedWe're seeking a highly skilled and creative Senior UX/UI Designer to join our team at Robotic Assistance Devices. As a key member of our product development team, you'll work closely with designers, engineers, and product managers to create innovative and intuitive products that exceed our customers' expectations.Main...

Role OverviewAstonishing opportunities await an ambitious EDI Specialist at Awesome Technologies Inc.We require someone with extensive experience in ERP integrations, particularly with Dynamics NAV and Lanham EDI, though these are not essential requirements.Key AccountabilitiesTransaction Processing: Map and test new trading partners to ensure efficient EDI...

Unilever is currently hiring for Secondary Transportation Lead Function: Supply Chain - Customer OperationsWork Level: WL1Reports to: Manager FulfilmentScope: LocalLocation: Karachi Head OfficeTerms & Conditions: Full Time ABOUT UNILEVERWith 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact...

Perks HR Pvt. Ltd. is looking for a Customer Success Associate/Sales for our reputable client.Job DescriptionDrive expansion and adoption of our software and services.Manage the onboarding process for each new customer, from technical evaluation onwards.Assist the sales team in driving and managing renewals.Maintain customer health and introduce new,...