Customer Journey Lead

About This RoleCareem Networks FZ LLC is seeking an experienced Business Analyst to join our Partnerships team. The successful candidate will be responsible for monitoring program performance, identifying customer journey trends, and synthesizing analysis to drive business intelligence. They will also develop insightful dashboards, design A/B test...

We manage performance analysis, optimization, and process design for our customers.Our team leads the design and implementation of best-in-class service functions to address customer pain points across the pre, live, and post-delivery stages.We collaborate closely with cross-functional teams to drive customer touchpoint feedback analysis and recommend...

**Job Overview**We are seeking a highly skilled **E-Commerce Journey Manager** to join our Customer Experience team. In this role, you will be responsible for optimizing the buyer lifecycle from acquisition through retention and advocacy.You will develop and manage campaigns targeting specific stages in the buyer journey, ensuring they are personalized and...

Job DescriptionTalent Unlimited is hiring a Customer Experience Optimization Lead to enhance mobile banking app interfaces for an intuitive user experience.The successful applicant will work closely with digital teams to refine customer journeys, ensure clear and effective messaging across all customer touchpoints, leverage data to improve CX and address...

Flipdish is an Irish unicorn serving independent restaurants in a world transformed by tech. Our innovative technology and dedicated support enable our customers to thrive on their own terms. As a leader in the industry, we understand the importance of delivering exceptional customer experiences.We're looking for a seasoned leader to join our team and drive...

We're Flipdish, an Irish unicorn serving independent restaurants in a world transformed by tech. We've grown around our customers' needs, providing them with a suite of powerful tools and dedicated support. Our mission is to make running a restaurant satisfyingly simple.As a leader in the industry, we understand the importance of delivering exceptional...

Why This Role?Our client is seeking a proactive and detail-oriented professional to join our operations team as the Lead Claims and Customer Success in a full-time onsite role. This role will oversee the end-to-end user experience and claims processes, ensuring exceptional service delivery and operational efficiency. The ideal candidate will have a...

Company Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

Job SummaryThe Citizen Foundation is seeking a highly motivated Donor Experience Lead to own and drive the development of exceptional donor experiences across all touchpoints. As a key member of our team, you will work collaboratively with cross-functional teams to design and implement intuitive and engaging donor journeys that foster long-term relationships...

Job Title: Online Customer Support ExecutiveWe are seeking a highly skilled and motivated individual to join our team as an Online Customer Support Executive. The successful candidate will be responsible for overseeing the customer service process, resolving customer complaints, creating policies and procedures, planning training and standardization of...

Customer Services (Retention) SpecialistWhat is a Customer Services Specialist?As a Customer Retention Specialist, your mission is to engage with customers at the brink of cancelling their policies or considering renewal. Your goal is to maintain high retention rates by providing outstanding service and offering effective solutions.Responsibilities of...

Key ResponsibilitiesManage inbound calls effectively to ensure customer satisfaction.Multitask efficiently to juggle multiple tasks simultaneously.Foster a positive working relationship with colleagues to achieve common goals.BenefitsCompetitive salary: Earn up to Rs35,000 per month.Overtime premium: Opportunities to earn more through overtime work.Rapid...

Perks HR Pvt. Ltd. is looking for a Customer Success Associate/Sales for our reputable client.Job DescriptionDrive expansion and adoption of our software and services.Manage the onboarding process for each new customer, from technical evaluation onwards.Assist the sales team in driving and managing renewals.Maintain customer health and introduce new,...

Key ResponsibilitiesDrive business growth through strategic planning and execution, focusing on underlying volume/sales growth.Enhance competitive visibility in stores by implementing effective retail strategies.Coordinate distributor/customer operational plans to ensure seamless execution.Negotiate joint business plans with customers to drive mutual...

About the RoleWe are seeking an experienced Team Lead to join our customer service team. The successful candidate will be responsible for leading a team of call center agents to deliver exceptional customer service.Responsibilities:Lead a team of call center agents to achieve sales and service targets.Develop and implement strategies to improve customer...

Candidate ProfileWe are seeking a highly motivated Customer Engagement Lead to join our team at Enterprise64. As a key member of our customer-facing team, you will collaborate with stakeholders, product management, and development teams to deliver high-quality projects that meet customer expectations.Your Key ResponsibilitiesEngage with customers to gather...

At GE Solutions, we are seeking an experienced Customer Support Team Lead to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer support and managing relationships with customers from the US/UK region.The successful candidate will analyze customer data to improve customer experience, leading to sustainable...

We are Facon Pakistan, a leading provider of innovative solutions. We are committed to delivering exceptional customer experiences and building long-lasting relationships with our customers.We are currently seeking a highly motivated and experienced Senior Customer Support Representative to join our team. As a Senior Customer Support Representative, you will...

At Flipdish, we're turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.Everything we do is designed to make running a...

At hHELIOS, we are seeking a Customer Service Operations Lead to oversee the processing department and enhance current processes.Job ResponsibilitiesDeal directly with customers via phone, email, or face-to-face interactions.Respond promptly and thoroughly to customer inquiries.Resolve customer complaints efficiently.Obtain and evaluate relevant information...