Current jobs related to Customer Experience Manager - Islamabad, Islamabad - S&P Global

  • Visual Experience Designer

    1 week ago

    Islamabad, Islamabad, Pakistan HR Manager Full time

    As a key member of our team, the Graphic Designer will play a crucial role in creating visual images and designs that bring our brand to life.We are seeking an exceptionally skilled individual who possesses a unique blend of creativity, technical expertise, and business acumen.The successful candidate will be responsible for developing visually appealing...

  • Customer Experience Strategist

    1 week ago

    Islamabad, Islamabad, Pakistan Circles Full time

    As a Brand & Experience Manager at Circles, you'll have the opportunity to work on exciting projects that shape the future of the telco industry. Our SaaS platform - Circles X - is revolutionizing the way telco operators launch and operate successful digital brands.With a focus on brand development and execution, you'll oversee brand guidelines to ensure...

  • Customer Experience Strategist

    3 days ago

    Islamabad, Islamabad, Pakistan Cheezious Pakistan Full time

    Company OverviewCheezious Pakistan is a leading food service provider that prides itself on delivering exceptional customer experiences. Our vision is to create a welcoming atmosphere where every guest feels valued and cared for.Job DescriptionWe are seeking an accomplished Customer Experience Strategist to champion our guests' satisfaction and loyalty. The...

  • Customer Experience Director

    2 days ago

    Islamabad, Islamabad, Pakistan Touchstone Communications Full time

    We are looking for an experienced Customer Experience Director to lead our Call Center team at Touchstone Communications. In this role, you will be responsible for driving exceptional customer experiences, ensuring high-quality performance from our agents, and developing strategies to improve customer satisfaction.Main ObjectivesDevelop and implement...

  • Customer Experience Lead

    2 hours ago

    Islamabad, Islamabad, Pakistan iGate Technologies Pakistan Full time

    RequirementsBachelor's or Master's degree in Business, Law, Marketing, or a related field.Proven experience in customer support and compliance management within a global e-commerce business.Strong working knowledge of Shopify, Amazon, and other online retail marketplaces.Experience in managing large, global customer support teams.

  • Customer Experience Specialist

    4 days ago

    Islamabad, Islamabad, Pakistan Zones IT Solutions Full time

    Job Title: Client Success Manager – 1Location:PakistanDescription:Zones IT Solutions is seeking a highly skilled Client Success Manager to join our team. As a Client Success Manager, you will be responsible for delivering exceptional customer experience, building strong relationships with customers, and driving business growth through strategic planning...

  • Customer Experience Representative

    1 week ago

    Islamabad, Islamabad, Pakistan Edge Full time

    We're seeking a skilled Customer Success Manager to join our team at Edge. As a CSM, you'll be responsible for owning and maintaining a book of business, managing complex projects, and collaborating with internal stakeholders.Main ResponsibilitiesLeverage organizational skills to stay on top of forecasting for customer risk and identify growth...

  • Customer Experience Executive

    2 days ago

    Islamabad, Islamabad, Pakistan Huawei Technologies Full time

    Senior Service Account Manager Job SummaryWe are seeking an experienced Senior Service Account Manager to join our team. The successful candidate will be responsible for managing the customer interface with respect to Service Delivery and Service Sales. This includes ensuring that all services are delivered according to contractual commitments, and providing...

  • Customer Experience Specialist

    3 days ago

    Islamabad, Islamabad, Pakistan Zones IT Solutions Full time

    About the Job">We are looking for an experienced Account Operations Coordinator to join our team at Zones IT Solutions. This role involves managing customer relationships, coordinating internal teams, and ensuring seamless delivery of services to our clients.">About Your Skills">">You have 3 years of experience in account management and/or customer service,...

  • Global Customer Experience Manager

    3 days ago

    Islamabad, Islamabad, Pakistan All Good Travels Full time

    All Good Travels is a forward-thinking travel services provider catering to the distinct needs of Pakistani expatriates in Australia. As a seasoned travel consultant, you will be instrumental in crafting memorable travel experiences for our discerning clients.Primary Accountabilities:Deliver high-quality customer service, responding promptly to their...

  • Customer Experience Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan Elite Outsourcing Full time

    Job DescriptionA Customer Experience Specialist (CES) is responsible for selling a company's products or services to potential and existing customers. Their primary duties include making outbound sales calls, responding to customer inquiries and concerns, and providing information about the features and benefits of the products or services offered. CSRs may...

  • Customer Experience Associate

    7 days ago

    Islamabad, Islamabad, Pakistan ibex Full time

    Job Summary:We are seeking a Customer Experience Associate to act as a liaison between our customer and the respective client. This role involves providing assistance to customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.About the Role:Interact with customers to provide and process information in...

  • Customer Experience Strategist

    6 days ago

    Islamabad, Islamabad, Pakistan Cheezious Pakistan Full time

    We are seeking a seasoned professional to lead our customer experience initiatives at Cheezious Pakistan.About the RoleThis position will be responsible for developing and implementing strategies to enhance guest satisfaction, gathering and analyzing feedback, and training staff on best practices.Develop and implement customer experience strategies to drive...

  • Customer Experience Associate

    2 weeks ago

    Islamabad, Islamabad, Pakistan Sadapay Full time

    SadaPay is redefining financial services in Pakistan by offering a digital-first experience where managing money is simple, transparent, and hassle-free. With over three-quarters of the population still unbanked, we believe financial services need a radical transformation. At SadaPay, all you need is a CNIC, a phone number, and a smartphone to get started....

  • Customer Experience Ambassador

    1 week ago

    Islamabad, Islamabad, Pakistan TalentPop App Full time

    TalentPop App is seeking a skilled Customer Experience Ambassador to provide exceptional support and create memorable customer experiences. As the friendly voice and helpful support that our clients rely on, you will ensure customer issues are resolved efficiently, leaving a lasting positive impression.The ideal candidate will have:1+ Year of experience in...

  • Cyber Security Expert

    1 week ago

    Islamabad, Islamabad, Pakistan HR Manager Full time

    Overall Purpose: This career step requires limited-level experience. Responsible for cyber security areas across products, services, infrastructure, networks, and/or applications while providing protection for AT&T, our customers, and our vendors/partners. Works with senior team members on various projects relating to the protection of devices, customers,...

  • Customer Experience Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan ibex Full time

    Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.Salary: Up to PKR 55,000Working Hours: 9Key Responsibilities:Interact with customers to provide and process information in response to...

  • Customer Experience Associate

    2 days ago

    Islamabad, Islamabad, Pakistan Clyro Full time

    Clyro is a pioneering UI/UX design agency seeking an experienced Customer Experience Associate to lead our customer service efforts.Responsibilities:Client Communication & SupportFoster strong relationships with clients through timely, accurate, and empathetic responses to their inquiries.Provide expert guidance on Clyro's services, including project...

  • Customer Experience Advocate

    6 days ago

    Islamabad, Islamabad, Pakistan T&H Consulting Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Support Specialist to join our team at T&H Consulting. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeding their expectations.Key Responsibilities:Handle customer inquiries and...

  • Customer Experience Champion

    11 hours ago

    Islamabad, Islamabad, Pakistan Afiniti Full time

    Afiniti delivers innovative AI solutions that drive operational efficiency and customer lifetime value. Our patented technology has been successful in pairing customers with contact centre agents in real-time, improving experiences throughout the customer journey.As a global company, Afiniti operates in multiple regions, serving major clients in...

Customer Experience Manager

2 weeks ago

Islamabad, Islamabad, Pakistan S&P Global Full time

We are looking for an exceptional Customer Experience Manager to join our team at S&P Global. As a key member of our Customer Excellence team, you will be responsible for managing and resolving major client-facing incidents.

About the Role:

This position plays a critical role in ensuring operational efficiency and client satisfaction by managing and resolving major client-facing incidents.

The successful candidate will have a strong background in IT Service Management, specifically Incident Management, and will possess excellent leadership and communication skills.

Responsibilities:

  1. Manage end-to-end incident management process for Customer Experience.
  2. Communicate effectively with internal stakeholders about incident status, resolution, and impact.
  3. Collaborate with cross-functional teams to resolve incidents efficiently.

Requirements:

  • Proven track record of success in IT Service Management, specifically Incident Management.
  • Bachelor's degree in information technology or computer science.
  • Minimum 3 to 5 years of experience in IT Service management.