Customer Experience Specialist

4 days ago


Islamabad, Islamabad, Pakistan Zones IT Solutions Full time

About the Job

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We are looking for an experienced Account Operations Coordinator to join our team at Zones IT Solutions. This role involves managing customer relationships, coordinating internal teams, and ensuring seamless delivery of services to our clients.

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About Your Skills

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  • You have 3 years of experience in account management and/or customer service, with a strong track record of resolving complex issues.">
  • You possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and meet tight deadlines.">
  • You have experience presenting to clients and stakeholders, with a strong understanding of their needs and expectations.">
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About Your Responsibilities

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  2. Manage customer relationships and act as the primary point of contact for client escalations.">
  3. Coordinate internal teams to ensure seamless delivery of services to clients.">
  4. Monitor and report on key performance indicators (KPIs) to ensure alignment with business objectives.">
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About Our Company

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Zones is a leading provider of end-to-end IT solutions, specializing in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. We operate globally, with a presence in over 120 countries.



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