Customer Support Associate

12 hours ago


Lahore, Punjab, Pakistan Knowza Learning Solutions Full time

We are Knowza Learning Solutions, an online education provider based in the UK. Our sales support office on Jail Road, Lahore, is looking for a high-performing CUSTOMER SUPPORT REPRESENTATIVE to help us meet our customer acquisition and revenue growth targets.

An ideal candidate should be able to communicate proficiently (verbal and written) in English, preferably with a UK accent.

The successful candidate will be responsible for maintaining a positive, empathetic, and professional attitude toward customers at all times, responding promptly to customer enquiries, and being knowledgeable about the product.

Key responsibilities include communicating with customers via email, chat, and call, identifying prospective customers, lead generation, and conversion, following up on already contacted prospects, and acknowledging and resolving customer complaints.

To succeed in this role, you will require exceptional communication skills, which must lead to customer satisfaction and, subsequently, a high conversion percentage. You should be fluent in English and possess exceptional negotiation skills & convincing power, ability to multi-task, organize, and prioritize work, punctuality, and confidence.

Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer enquiries.
  • Be knowledgeable about the product.
  • Communicate with customers via email, chat, and call.
  • Identify prospective customers, lead generation, and conversion.
  • Follow up on already contacted prospects.
  • Acknowledge and resolve customer complaints.


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