![HexaClicks](https://media.trabajo.org/img/noimg.jpg)
Customer Support Associate
10 hours ago
Job Overview:
At HexaClicks, we are seeking a highly skilled Customer Support Executive to join our team. As a key member of our support team, you will be responsible for managing customer interactions, processing orders, and ensuring that customer needs are met promptly and accurately.
Key Responsibilities:
- Order Management: Review and process customer orders efficiently, ensuring all details are correct before submission.
- Customer Communication: Handle customer inquiries via phone, email, and other communication channels, providing timely and accurate information.
- Amazon Store Expertise: Manage Amazon store support with expertise.
- Order Coordination: Follow up with the factory team to ensure production deadlines are met and communicate any changes or updates to customers.
- Status Updates: Keep customers informed about order status, including any modifications or delays.
- Negotiation and Problem-Solving: Understand customer needs and effectively communicate them to the design team to ensure their requirements are met.
- Proactive Order Tracking: Proactively track each order status, ensuring all orders are progressing smoothly and addressing any issues that arise.
- Inventory Monitoring: Monitor client inventory levels and communicate with the factory team to ensure stock availability and prevent shortages.
Requirements:
- Bachelor's degree in Business Administration, Communication, or a related field.
- 6 months to 1 year of experience in customer support or a similar role.
- Excellent written and verbal communication skills.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- A proactive approach to problem-solving and ability to handle stressful situations calmly.
- Familiarity with order processing and tracking systems is a plus.
- Ability to work effectively with cross-functional teams, including factory and design teams.
Working Conditions:
Gulberg 5, Lahore
Monday to Friday
2:00 PM - 11:00 PM
Job Type: Full-time
Compensation: Rs40,000.00 - Rs60,000.00 per month
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