Customer Relationship Management Expert

2 days ago

Peshawar City Tehsil, Pakistan beBeeManagement Full time $70,000 - $100,000

Job Summary:

We seek an experienced Customer Relationship Management (CRM) professional to oversee the implementation, optimization, and enhancement of our CRM system.

The ideal candidate will play a critical role in streamlining sales, marketing, and customer service processes, ensuring smooth CRM operations, and driving business growth.

Key Responsibilities:

  • Manage and configure Microsoft Dynamics 365 CRM, including workflows, customizations, dashboards, and reporting.
  • Analyze business processes and recommend improvements using CRM automation, integration, and customization.
  • Provide technical support, troubleshooting, and training for CRM users.
  • Ensure data integrity, accuracy, and security by implementing best practices in CRM data governance.
  • Work with developers to enhance CRM functionality using PowerApps, Power Automate, and custom scripts.
  • Integrate Microsoft Dynamics 365 with other business applications such as ERP, marketing automation tools, and third-party APIs.
  • Generate insightful reports and dashboards to support business decision-making.
  • Ensure CRM configurations comply with data privacy and security regulations.

Requirements:

  • Bachelor's degree in computer science, Information Technology, Business Administration, or a related field.
  • 2 years of hands-on experience with Microsoft Dynamics 365 CRM.
  • Soft Skills:
    • Strong analytical and problem-solving skills.
    • Excellent communication and stakeholder management abilities.
    • Ability to work independently and collaborate with cross-functional teams.

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