Contact Center Team Lead

Key Responsibilities:The ideal candidate will have excellent communication and problem-solving skills, enabling them to handle escalations during calls and enhance the customer experience.As a key member of our contact center operations, you will be responsible for maintaining qualitative and quantitative targets by adhering to established protocols.Ensure...

Job SummaryAbacus Outsourcing seeks a seasoned Team Lead to drive business results and promote employee growth in our Contact Center.Key Duties:Team Leadership:Lead and manage a team of customer service representatives to achieve operational excellence.Performance Analysis:Monitor and analyze team performance, identifying areas for improvement and...

Are you a results-driven professional with a passion for delivering exceptional customer experiences? We're seeking a Contact Center Engineer to join our team and contribute to our mission of empowering clients with customer engagement & insight solutions.Key responsibilities include performing telephony, contact center, and other solution administration...

Role Descriptionibex. is seeking a skilled professional to join our team as a Contact Center Infrastructure Administrator. As a key member of our global operations team, you will be responsible for supporting telephony and contact center operations across various contact centers. Your duties will include acting as the primary point of contact for all contact...

About the RoleExpertflow LLC: A Leader in Cloud Contact Center SoftwareWe are a global company with 9 offices across the Middle East and Africa (MEA), Switzerland, and the United States. Our cloud contact center software empowers businesses to deliver exceptional customer experiences via phone, email, chat, and video.As a Technical Solutions Specialist at...

As a Telecom Engineer at UNAVAILABLE, you will be part of our Central Genesys cloud team, responsible for supporting global telephony and contact center operations across IBEX centers.Your primary responsibilities will include acting as the point of contact for all contact center solution requests, whether they are questions or problems. You will also...

Job SummaryWe are seeking an experienced Telecom Engineer to join our team. The successful candidate will be responsible for supporting global telephony and contact center operations across IBEX centers.Key AccountabilitiesAct as POC for all contact center solution requests.Administer, troubleshoot, and resolve day-to-day operational issues.Work closely with...

Collaboration and AdaptabilityAs an Associate Telecom Engineer, you will work collaboratively with cross-functional teams, system administrators, and project managers to ensure successful implementation and operation of Genesys Cloud solutions. You must be flexible and available to work any time of day and any day of week, adapting to new technologies,...

Job DescriptionWe are seeking a highly skilled Genesys Cloud Engineer to join our team and support our global telephony and contact center operations.The ideal candidate will have a strong background in customer experience and a proven track record of troubleshooting complex technical issues.Key ResponsibilitiesAct as the primary point of contact for daily...

About UsExpertFlow LLC is a leading provider of Cloud Contact Center Software solutions. As a key player in the industry, we strive for innovation and excellence in all aspects of our business. Our team consists of experienced professionals who share a passion for delivering exceptional results.We are currently looking for a talented QA Automation Engineer...

Ats Technologies seeks a Customer Service Manager to oversee the operations of our call center team. The successful candidate will have a strong background in call center management, with a proven track record of success in hiring, training, and developing top talent.Responsibilities:Develop and implement effective call center strategies, driving customer...

Call Center Agent PositionAt Taurus Call Center, we are seeking a highly motivated Call Center Agent to join our team. In this role, you will make outbound calls to provide exceptional customer service and address customer inquiries.Key Responsibilities:Providing expert-level customer support through proactive and reactive communication strategies.Ensuring...

Job OverviewWe are seeking a skilled Call Center Team Lead to oversee our customer service team, ensuring exceptional service and high-quality interactions with clients. The ideal candidate will possess strong leadership skills, effective communication abilities, and the capacity to drive results-driven teams.Key ResponsibilitiesForecast call volumes and...

Job Summary:Abacus BPO is seeking a highly skilled Call Center Operations Specialist to join our team. As a key member of our contact center operations, you will play a critical role in ensuring that our customers receive exceptional service.The successful candidate will have excellent leadership skills, enabling them to effectively engage and align team...

Team Lead Job DetailsWe are seeking a Call Center Team Coordinator to manage the call center operations and home delivery team at Servaid Pharmacy (Pvt) Ltd.Key Performance Areas:Ensuring efficient call center operations and managing the home delivery team.Handling customer inquiries and resolving issues in a timely and professional manner.Representing the...

Job RequirementsThe ideal candidate will possess strong leadership skills, excellent communication abilities, and a proven track record of driving business results in a contact center environment.Responsibilities Include:Team Development:Lead and manage a team of customer service representatives to achieve exceptional service delivery.Process...

**Job Title:** Contact Centre Team LeaderWe are seeking an experienced Call Centre Manager to lead our Lahore Call Centre. As a key member of our customer service team, you will be responsible for ensuring that our customers receive exceptional service and support.Duties and Responsibilities:Forecast call volumes and adjust staffing levels accordingly, to...

About the RoleThe successful candidate will be responsible for managing the day-to-day operations of our call center, including supervising team members, implementing processes, and ensuring customer satisfaction.

Operations Management RoleWe are seeking a highly motivated and experienced Operations Manager to join our team at Innovative Investment Bank.Key responsibilities include:Managing the day-to-day operations of the call center, including supervising and coordinating activities of customer support staffAdjusting staffing levels according to daily schedules,...

Position SummaryLEAD Concept is seeking a talented PHP/Laravel developer to join our team.The ideal candidate will possess in-depth knowledge of MVC frameworks, specifically CodeIgniter, Laravel, or CakePHP.Experience with third-party API implementation and payment integration, including PayPal, Stripe, 2Checkout, and Merchant Account, is crucial.Designing...