Customer Service Team Manager

4 hours ago


Lahore, Punjab, Pakistan Next Age Technologies (Pvt) Ltd Full time
Job Description:

The role of the Customer Service Team Manager involves overseeing the daily operations of a call center team. This includes managing staff, monitoring performance, and ensuring that customer service standards are met.

Key Responsibilities:
  1. Lead and motivate team members to achieve excellent customer service.
  2. Develop and implement strategies to improve customer satisfaction and loyalty.
  3. Monitor and analyze call center metrics, identifying areas for improvement.
  4. Collaborate with other departments to ensure seamless communication and service delivery.

Requirements:

A minimum of 1 year experience as a Team Lead in an outbound call center is required. The successful candidate will have excellent leadership and communication skills, with the ability to analyze data and make informed decisions.


Benefits:

This is an exciting opportunity for a motivated and experienced individual to join our dynamic team. As a Senior Call Center Manager, you will have the chance to develop your skills and progress your career in a fast-paced and rewarding environment.



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