Customer Experience Resolution Specialist

5 days ago


Islamabad, Islamabad, Pakistan 247 eServices Pvt Ltd Full time

We are seeking a highly skilled and experienced customer support professional to join our team at 247 eServices Pvt Ltd. As a member of our team, you will have the opportunity to work in a dynamic environment and develop your skills in customer service and administration.

Job Responsibilities
  1. The primary responsibility of this role is to provide exceptional customer service by handling and resolving customer queries in a timely manner.
  2. You will be required to maintain accurate records of customer interactions, including phone calls, emails, and other correspondence.
  3. A strong understanding of business principles and practices is essential for success in this role.
  4. Additionally, you will be responsible for providing administrative support, including data entry and maintaining a comprehensive filing system.

Requirements:

  • High school diploma or equivalent required; degree preferred
  • 2+ years of experience in customer service or related field
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team


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