Help Desk Associate

6 days ago


Lahore, Punjab, Pakistan Oakmount Full time

Oakmount is a company that values its employees and offers a range of benefits to support their well-being and career development. As a Support Professional, you will be part of a dynamic and supportive team that is passionate about delivering exceptional customer experiences.

About the Role

This is an exciting opportunity for someone who is passionate about customer service and problem-solving. You will be responsible for responding to client inquiries, resolving issues, and escalating complex problems to the relevant teams.

  • We're seeking a candidate with excellent communication and interpersonal skills, who can build strong relationships with our clients.
  • You will have the opportunity to work in a fast-paced environment, where you can grow and develop your skills.
Key Responsibilities

Your key responsibilities will include:

  1. Providing product information and training to clients.
  2. Resolving client complaints and issues in a fair and timely manner.
  3. Escalating complex problems to the relevant teams for further assistance.
  4. Collaborating with internal teams to ensure seamless delivery of services.
Benefits

We offer a range of benefits to support your well-being and career development, including:

  • A competitive salary.
  • A modern and state-of-the-art office environment.
  • Opportunities for growth and development.
  • A dynamic and supportive team environment.

If you're passionate about delivering exceptional customer experiences, apply now to become part of our team


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