Call Center Team Supervisor

4 days ago


Lahore, Punjab, Pakistan Next Age Technologies (Pvt) Ltd Full time
Job Overview

The Call Center Team Supervisor will be responsible for supervising a team of customer service representatives at Next Age Technologies (Pvt) Ltd. This includes training new hires, monitoring performance, and addressing customer complaints.

Key Responsibilities
  • Supervise a team of customer service representatives
  • Train new hires on company policies and procedures
  • Monitor performance and provide feedback to employees
  • Address customer complaints and resolve issues promptly
Requirements
  • Bachelor's degree in a relevant field or equivalent experience
  • At least two years of experience in contact management or a related field
  • Excellent leadership and communication skills
  • Ability to multitask and prioritize tasks effectively


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