Cloud Contact Center Solutions Expert

ResponsibilitiesThis position involves acting as the point of contact for daily Genesys cloud issues and concerns. You will support Genesys Operations as Tier-2 and Tier-3, and troubleshoot day-to-day operational issues with respect to Genesys and its integrated platforms.Your responsibilities will include:Performing telephony, contact center, and other...

As a developer at Expertflow, you will have the opportunity to work on cutting-edge projects that transform the way businesses interact with their customers. Our cloud contact center software enables companies to provide seamless customer experiences across multiple channels.Key ResponsibilitiesDeveloping software applications in a variety of programming...

Job ResponsibilitiesDevelop customer-facing project solutions for enterprise integration of our contact center components with third-party software.Create backend services using cloud-native architectures, API-gateway patterns, scalability, and performance in Java/SpringBoot, NodeJS, Python/Flask, etc.Design asynchronous communication topologies using...

NorthBay Solutions is seeking a skilled AWS Cloud Solutions Engineer to help design and deploy cloud-based solutions for our clients. As a key member of our team, you will be responsible for implementing cloud infrastructure and providing expert-level technical support.ResponsibilitiesImplement and maintain cloud architecture designs that meet client...

OverviewWe are a leading CX outsourcer for startups, scale-ups, and blue-chips. Our team builds powerful customer engagement & insight solutions to protect client investment, mitigate financial & operational risk, and accelerate ROI.This role is responsible for supporting global telephony & contact center operations across contact centers. As part of the...

Job DescriptionNorthBay Solutions is seeking an experienced AWS Cloud Engineer to join our dynamic team. As a key member of our Managed Services department, you will play a crucial role in designing, implementing, and maintaining cloud-based solutions for our clients.The ideal candidate will have a strong understanding of AWS technologies, excellent...

Role OverviewWe are seeking a highly skilled Cloud Systems Administrator to join our EWS Group team. In this role, you will be responsible for providing expert-level support and maintenance for cloud-based infrastructure solutions. You will work closely with our cloud architect and development teams to ensure seamless integration and optimal performance of...

OverviewThe Associate Genesys Cloud Engineer role is a client-facing position that involves supporting Central Genesys cloud/telephony operations across contact centers. As a member of the Genesys Cloud team, this engineer will serve as the point of contact for all telephony inquiries or issues.Key ResponsibilitiesSupport the configuration, setup, and...

At Veon Group, we are seeking a highly motivated and results-driven Cloud Security Solutions Expert to join our Solution Consulting team. This key role involves identifying, prospecting, and closing sales opportunities within the cloud and cybersecurity space.The ideal candidate is self-driven, passionate about technology, and has a strong ability to engage...

Job SpecificationRequirements for this role include a Bachelor's degree in Business, Communication, or a related field, as well as proven experience in a contact center environment with at least 1.5 years in a leadership role. Strong leadership, coaching, and interpersonal skills are essential, along with excellent communication skills, both written and...

Client Services & Customer SupportGeeks Consultancy invites applications from motivated and enthusiastic individuals for the position of Business Process Associate.As a key member of our contact center team, you will be responsible for handling customer inquiries, resolving issues and providing exceptional customer service.Key requirements include a high...

Company Overview At IT Devices Online, we are committed to delivering exceptional IT solutions to customers worldwide. Our team of experts works tirelessly to design and implement cutting-edge solutions that meet the evolving needs of our clients. Job Description As a Solutions Architect with IT Devices Online, you will be responsible for designing and...

Abacus Outsourcing's Contact Center is looking for a seasoned Team Lead to drive business growth through effective team management. The ideal candidate will have a strong background in leadership, with experience in a contact center environment. Key responsibilities include: * Leading, coaching, and mentoring a team of customer service representatives *...

OverviewThe role of Associate Genesys Engineer involves serving as a point of contact for all telephony inquiries or issues. As a member of the Genesys Cloud team, this engineer's duties include administration, troubleshooting, and addressing day-to-day operational challenges.ResponsibilitiesAssist in configuring, setting up, and deploying Genesys cloud...

At NorthBay Solutions, we're seeking an Enterprise Cloud Engineering Expert to join our team of cloud professionals. In this role, you will leverage your extensive experience in cloud engineering and AWS technologies to design, implement, and maintain cloud solutions that meet client requirements.Key ResponsibilitiesDesign and implement cloud architecture...

About the RoleThe successful candidate will have 1-4+ years of experience in the contact center industry and a minimum of 2-3 years of experience with any other telephony platform.You will work closely with our team to administer, troubleshoot, and resolve day-to-day operational issues with respect to Genesys and its integrated platforms. You will also...

We are seeking a talented Avaya Aura Communication Manager Specialist who can lead our Avaya Aura solutions team. The ideal candidate will have excellent communication skills, ability to work effectively with co-workers, and experience in high availability environments.Key SkillsExpertise in Avaya Aura Enterprise Contact Center.Experience with Client...

Are you an expert in cloud computing? Do you have a passion for designing and implementing cloud solutions that integrate data engineering, Generative AI, and machine learning technologies?We are seeking a highly skilled AWS Cloud Expert to lead technical presales discussions, collaborating with sales teams to understand client needs and design cloud...

Expertflow LLC is a leading provider of Cloud Contact Center Software, enabling businesses to deliver exceptional customer experiences through various communication channels. We are seeking a skilled UX Designer to join our team and contribute to the creation of user-friendly and intuitive applications.Key Tasks:Collaborate with cross-functional teams to...

Job DescriptionAs a CCaaS Engineer at Ufone 4G, you will be responsible for managing the daily operations of our cloud contact center platform. This includes monitoring and troubleshooting systems, performing regular updates, and ensuring seamless integration with other platforms. You will work closely with customers and vendors to provide technical support,...