Cloud Contact Center Developer

About This OpportunityWe're seeking an exceptional Associate Genesys Engineer to join our team and take on a challenging role that requires expertise in Genesys cloud operations. As a key member of our team, you'll be responsible for ensuring seamless day-to-day operations, resolving technical issues, and collaborating with cross-functional teams.Key...

As a developer at Expertflow, you will have the opportunity to work on cutting-edge projects that transform the way businesses interact with their customers. Our cloud contact center software enables companies to provide seamless customer experiences across multiple channels.Key ResponsibilitiesDeveloping software applications in a variety of programming...

ResponsibilitiesThis position involves acting as the point of contact for daily Genesys cloud issues and concerns. You will support Genesys Operations as Tier-2 and Tier-3, and troubleshoot day-to-day operational issues with respect to Genesys and its integrated platforms.Your responsibilities will include:Performing telephony, contact center, and other...

Job SpecificationRequirements for this role include a Bachelor's degree in Business, Communication, or a related field, as well as proven experience in a contact center environment with at least 1.5 years in a leadership role. Strong leadership, coaching, and interpersonal skills are essential, along with excellent communication skills, both written and...

Client Services & Customer SupportGeeks Consultancy invites applications from motivated and enthusiastic individuals for the position of Business Process Associate.As a key member of our contact center team, you will be responsible for handling customer inquiries, resolving issues and providing exceptional customer service.Key requirements include a high...

Abacus Outsourcing's Contact Center is looking for a seasoned Team Lead to drive business growth through effective team management. The ideal candidate will have a strong background in leadership, with experience in a contact center environment. Key responsibilities include: * Leading, coaching, and mentoring a team of customer service representatives *...

OverviewThe Associate Genesys Cloud Engineer role is a client-facing position that involves supporting Central Genesys cloud/telephony operations across contact centers. As a member of the Genesys Cloud team, this engineer will serve as the point of contact for all telephony inquiries or issues.Key ResponsibilitiesSupport the configuration, setup, and...

OverviewWe are a leading CX outsourcer for startups, scale-ups, and blue-chips. Our team builds powerful customer engagement & insight solutions to protect client investment, mitigate financial & operational risk, and accelerate ROI.This role is responsible for supporting global telephony & contact center operations across contact centers. As part of the...

About the RoleThe Sr Cisco UCCE Engineer position is responsible for leading the development and upgradation of the telephony platform, including Unified Contact Center Enterprise (UCCE). This role requires a high-level understanding of WAN/LAN technologies, VoIP/SIP call routing technologies, and protocols such as TCP/IP routers, SBCs, servers, switches,...

OverviewThe role of Associate Genesys Engineer involves serving as a point of contact for all telephony inquiries or issues. As a member of the Genesys Cloud team, this engineer's duties include administration, troubleshooting, and addressing day-to-day operational challenges.ResponsibilitiesAssist in configuring, setting up, and deploying Genesys cloud...

About the RoleThe successful candidate will have 1-4+ years of experience in the contact center industry and a minimum of 2-3 years of experience with any other telephony platform.You will work closely with our team to administer, troubleshoot, and resolve day-to-day operational issues with respect to Genesys and its integrated platforms. You will also...

At Expertflow, we are passionate about delivering exceptional customer experiences through our innovative cloud contact center software. We are seeking a skilled developer to join our team and contribute to the development of our software solutions.Job RequirementsBachelor's degree in Computer Science or related field.0-3 years of hands-on development...

Responsibilities:This position is responsible for supporting, coaching, developing, and supervising a team of CSRs. The ideal candidate will have a proven track record in call center management, with expertise in software applications such as Microsoft Word and Excel.Requirements:A Bachelor's/College Degree in any field; Call Centre Certification is highly...

Required Skills and QualificationsTo succeed in this role, you will need to possess a strong understanding of Linux Administration, networking protocols (TCP/IP, DNS, DHCP, SMTP), and cloud technologies. Proficiency in monitoring tools (SolarWinds, Nagios) and service provisioning is also essential. Additionally, you should have hands-on experience with NICE...

We are seeking a talented Avaya Aura Communication Manager Specialist who can lead our Avaya Aura solutions team. The ideal candidate will have excellent communication skills, ability to work effectively with co-workers, and experience in high availability environments.Key SkillsExpertise in Avaya Aura Enterprise Contact Center.Experience with Client...

Job DescriptionAs a CCaaS Engineer at Ufone 4G, you will be responsible for managing the daily operations of our cloud contact center platform. This includes monitoring and troubleshooting systems, performing regular updates, and ensuring seamless integration with other platforms. You will work closely with customers and vendors to provide technical support,...

Expertflow LLC is a leading provider of Cloud Contact Center Software, enabling businesses to deliver exceptional customer experiences through various communication channels. We are seeking a skilled UX Designer to join our team and contribute to the creation of user-friendly and intuitive applications.Key Tasks:Collaborate with cross-functional teams to...

Required Skills and QualificationsCertification in CCaaS platforms (e.g., NICE CXone, Genesys)Hands-on experience with NICE CXone Studio and features like ACD, IVR, Auto Dialer, OmniChannel, WFM, etc.Strong knowledge of Linux Administration, networking protocols (TCP/IP, DNS, SMTP, etc.), and cloud technologiesFamiliarity with monitoring tools like...

Expertflow is a leading provider of cloud contact center software solutions. We empower businesses to deliver exceptional customer experiences through our innovative technology.Job OverviewWe are seeking a highly skilled Software Developer to join our team. As a key member, you will be responsible for developing applications in the latest frameworks and...

Customer Support Representative Job SummaryAt Taurus Call Center, we are seeking a skilled and experienced Customer Support Representative to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer service through a variety of channels, including phone, email, and chat.Key ResponsibilitiesThe...