Contact Center Operations Director

ResponsibilitiesThis position involves acting as the point of contact for daily Genesys cloud issues and concerns. You will support Genesys Operations as Tier-2 and Tier-3, and troubleshoot day-to-day operational issues with respect to Genesys and its integrated platforms.Your responsibilities will include:Performing telephony, contact center, and other...

About This OpportunityWe're seeking an exceptional Associate Genesys Engineer to join our team and take on a challenging role that requires expertise in Genesys cloud operations. As a key member of our team, you'll be responsible for ensuring seamless day-to-day operations, resolving technical issues, and collaborating with cross-functional teams.Key...

Client Services & Customer SupportGeeks Consultancy invites applications from motivated and enthusiastic individuals for the position of Business Process Associate.As a key member of our contact center team, you will be responsible for handling customer inquiries, resolving issues and providing exceptional customer service.Key requirements include a high...

Job Title: Assistant DirectorThis position is available at the Punjab Information Commission, a government organization based in Lahore, Pakistan.We are seeking a highly skilled and motivated individual to fill the role of Assistant Director. As a key member of our team, you will be responsible for managing various tasks and ensuring the smooth operation of...

Abacus Outsourcing's Contact Center is looking for a seasoned Team Lead to drive business growth through effective team management. The ideal candidate will have a strong background in leadership, with experience in a contact center environment. Key responsibilities include: * Leading, coaching, and mentoring a team of customer service representatives *...

Center Sales DirectorShafisons Engineering (PVT) Ltd is looking for a highly experienced and strategic Center Sales Director to lead its sales team in the Center region. The ideal candidate will have a strong background in Sales, with a focus on Projects and the Center region, and at least 8-10 years of experience in Sales, with a proven track record as an...

About the RoleWe are seeking a dynamic and experienced professional to join our team as an Assistant Director at the Punjab Information Commission.As an Assistant Director, you will play a vital role in supporting our senior leadership team and contributing to the achievement of our organizational goals.Your primary responsibilities will include managing...

About the RoleThe Sr Cisco UCCE Engineer position is responsible for leading the development and upgradation of the telephony platform, including Unified Contact Center Enterprise (UCCE). This role requires a high-level understanding of WAN/LAN technologies, VoIP/SIP call routing technologies, and protocols such as TCP/IP routers, SBCs, servers, switches,...

Job ResponsibilitiesDevelop customer-facing project solutions for enterprise integration of our contact center components with third-party software.Create backend services using cloud-native architectures, API-gateway patterns, scalability, and performance in Java/SpringBoot, NodeJS, Python/Flask, etc.Design asynchronous communication topologies using...

As a developer at Expertflow, you will have the opportunity to work on cutting-edge projects that transform the way businesses interact with their customers. Our cloud contact center software enables companies to provide seamless customer experiences across multiple channels.Key ResponsibilitiesDeveloping software applications in a variety of programming...

Job Description:As the Operations Director Central Region at PakWheels, you will oversee the launch and expansion of service centers in the Central region. This involves coordinating with key stakeholders to manage projects from inception to completion, including staff hiring, supplier negotiations, and supply chain creation.Your role includes ensuring the...

Responsibilities:This position is responsible for supporting, coaching, developing, and supervising a team of CSRs. The ideal candidate will have a proven track record in call center management, with expertise in software applications such as Microsoft Word and Excel.Requirements:A Bachelor's/College Degree in any field; Call Centre Certification is highly...

About the RoleThe Director of Operations Management will play a crucial role in maintaining strong relationships with key clients, serving as the main point of contact, and ensuring effective communication. They will also be responsible for identifying and pursuing new business opportunities to expand the regional footprint.The successful candidate will have...

We are seeking a talented Avaya Aura Communication Manager Specialist who can lead our Avaya Aura solutions team. The ideal candidate will have excellent communication skills, ability to work effectively with co-workers, and experience in high availability environments.Key SkillsExpertise in Avaya Aura Enterprise Contact Center.Experience with Client...

Company Overview: NADRA Technologies Ltd is a leading provider of innovative solutions to the market.Salary: Salary is commensurate with experience and qualifications.Job Description: The Assistant Director will be responsible for overseeing the day-to-day operations of franchises within the region, ensuring smooth functioning and compliance while providing...

PakWheels is seeking a results-driven Regional Operations Head to spearhead the launch and expansion of service centers in the Central region.Responsibilities:Develop and implement strategies for launching and managing service centersCollaborate with cross-functional teams to drive project successBuild and lead high-performing teams for the service...

Job Profile:NADRA Technologies Ltd is looking for a highly experienced Operations Director to join its team. The successful candidate will be responsible for overseeing the day-to-day operations of franchises within the region, ensuring smooth functioning, compliance, and providing support to franchisees.Key Responsibilities:Oversee regional operations to...

Job Title: Director of IT OperationsThis role is responsible for overseeing the IT department, ensuring that all processes are efficient and well-documented. The ideal candidate will stay up-to-date on industry trends and emerging technologies to drive innovation within the organization.Key Responsibilities:Develop and implement IT operational strategies...

Core ResponsibilitiesAdministrative SupportProvide administrative support to the director, including organizing schedules, handling correspondence, and preparing documents.Manage office supplies, maintain equipment, and coordinate vendor relationships.Office ManagementOversee office operations, ensuring efficient use of resources and minimizing waste.Develop...

Job Overview:PakWheels seeks an accomplished Head of Service Center Operations to spearhead the launch and growth of service centers in the Central region. The ideal candidate will possess strong leadership skills, excellent project management abilities, and a deep understanding of the retail business sector.This role demands exceptional coordination skills,...