Contact Center Solutions Expert

2 hours ago


Lahore, Punjab, Pakistan UNAVAILABLE Full time
Responsibilities

This position involves acting as the point of contact for daily Genesys cloud issues and concerns. You will support Genesys Operations as Tier-2 and Tier-3, and troubleshoot day-to-day operational issues with respect to Genesys and its integrated platforms.

Your responsibilities will include:

  • Performing telephony, contact center, and other solutions administration as per standard procedures.
  • Meeting all service level targets on all ticketing queues including service requests, change tickets, incidents, and projects.
  • Tracking daily tasks, change requests, and project work for productivity.


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