Cloud Contact Center Software Engineer

About This OpportunityWe're seeking an exceptional Associate Genesys Engineer to join our team and take on a challenging role that requires expertise in Genesys cloud operations. As a key member of our team, you'll be responsible for ensuring seamless day-to-day operations, resolving technical issues, and collaborating with cross-functional teams.Key...

Job ResponsibilitiesDevelop customer-facing project solutions for enterprise integration of our contact center components with third-party software.Create backend services using cloud-native architectures, API-gateway patterns, scalability, and performance in Java/SpringBoot, NodeJS, Python/Flask, etc.Design asynchronous communication topologies using...

OverviewThe Associate Genesys Cloud Engineer role is a client-facing position that involves supporting Central Genesys cloud/telephony operations across contact centers. As a member of the Genesys Cloud team, this engineer will serve as the point of contact for all telephony inquiries or issues.Key ResponsibilitiesSupport the configuration, setup, and...

ResponsibilitiesThis position involves acting as the point of contact for daily Genesys cloud issues and concerns. You will support Genesys Operations as Tier-2 and Tier-3, and troubleshoot day-to-day operational issues with respect to Genesys and its integrated platforms.Your responsibilities will include:Performing telephony, contact center, and other...

OverviewThe role of Associate Genesys Engineer involves serving as a point of contact for all telephony inquiries or issues. As a member of the Genesys Cloud team, this engineer's duties include administration, troubleshooting, and addressing day-to-day operational challenges.ResponsibilitiesAssist in configuring, setting up, and deploying Genesys cloud...

Company OverviewAt Expertflow LLC, we develop Cloud Contact Center Software to enable companies to serve their customers effectively via various channels. Our 9 offices across MEA, Switzerland, and the US facilitate cross-cultural collaboration and talent acquisition.

About Contour SoftwareWe are a fast-growing software company with a global presence, committed to delivering innovative solutions to our clients. Our team is expanding, and we are seeking a talented individual to join us as a Trainee Cloud Systems Administrator.The PositionThis role involves working with our Managed Hosted Service offering, providing...

Job Description:We are seeking a skilled Cloud Systems Engineer to join our team at Contour Software. As a key member of our Managed Hosted Service offering, you will be responsible for the oversight, maintenance, and configuration of business-critical systems hosted on Azure's public cloud.In this role, you will analyze and monitor existing cloud...

Job DescriptionAs a CCaaS Engineer at Ufone 4G, you will be responsible for managing the daily operations of our cloud contact center platform. This includes monitoring and troubleshooting systems, performing regular updates, and ensuring seamless integration with other platforms. You will work closely with customers and vendors to provide technical support,...

Company OverviewExpertFlow is a product-based company that develops multi-channel, multi-tenant contact center software. Our solution combines open-source and in-house developed software components deployed as microservices in a Kubernetes environment.We strive to stay at the forefront of the latest technologies, processes, and development approaches.

Job SpecificationRequirements for this role include a Bachelor's degree in Business, Communication, or a related field, as well as proven experience in a contact center environment with at least 1.5 years in a leadership role. Strong leadership, coaching, and interpersonal skills are essential, along with excellent communication skills, both written and...

Client Services & Customer SupportGeeks Consultancy invites applications from motivated and enthusiastic individuals for the position of Business Process Associate.As a key member of our contact center team, you will be responsible for handling customer inquiries, resolving issues and providing exceptional customer service.Key requirements include a high...

About the RoleThe Sr Cisco UCCE Engineer position is responsible for leading the development and upgradation of the telephony platform, including Unified Contact Center Enterprise (UCCE). This role requires a high-level understanding of WAN/LAN technologies, VoIP/SIP call routing technologies, and protocols such as TCP/IP routers, SBCs, servers, switches,...

Company OverviewOne Machine Software is a dynamic company that provides innovative solutions in cloud technologies. We are seeking a highly skilled Cloud Infrastructure Engineer to join our team.Key Responsibilities:Design and develop secure cloud infrastructure.Implement and maintain Linux operating systems.Monitor server performance and optimize system...

Expertflow is a leading provider of cloud contact center software solutions. We empower businesses to deliver exceptional customer experiences through our innovative technology.Job OverviewWe are seeking a highly skilled Software Developer to join our team. As a key member, you will be responsible for developing applications in the latest frameworks and...

Abacus Outsourcing's Contact Center is looking for a seasoned Team Lead to drive business growth through effective team management. The ideal candidate will have a strong background in leadership, with experience in a contact center environment. Key responsibilities include: * Leading, coaching, and mentoring a team of customer service representatives *...

OverviewWe are a leading CX outsourcer for startups, scale-ups, and blue-chips. Our team builds powerful customer engagement & insight solutions to protect client investment, mitigate financial & operational risk, and accelerate ROI.This role is responsible for supporting global telephony & contact center operations across contact centers. As part of the...

Responsibilities:This position is responsible for supporting, coaching, developing, and supervising a team of CSRs. The ideal candidate will have a proven track record in call center management, with expertise in software applications such as Microsoft Word and Excel.Requirements:A Bachelor's/College Degree in any field; Call Centre Certification is highly...

We are seeking a talented Avaya Aura Communication Manager Specialist who can lead our Avaya Aura solutions team. The ideal candidate will have excellent communication skills, ability to work effectively with co-workers, and experience in high availability environments.Key SkillsExpertise in Avaya Aura Enterprise Contact Center.Experience with Client...

Job DescriptionThis is an exciting opportunity to join a vibrant, growing software company with a young workforce and global customer base. We are looking to build a team of Cloud Engineers / Cloud Administrators based in Contour Software's offices in Lahore, Pakistan.The role involves oversight, maintenance, and configuration of business-critical systems...