
Frontline Customer Support and Engagement Expert
7 days ago
As a Customer Relationship Manager at Elegant Menswear, you will be responsible for delivering exceptional customer service, promoting our products, and maintaining a strong customer-centric culture. Your key responsibilities will include:
- Providing front-line customer support through various channels (telephone, email, mailing).
- Identifying customer needs and responding effectively, referring leads to relevant teams for follow-up.
- Taking ownership of customer inquiries, utilizing active listening and questioning skills to resolve issues efficiently.
Job Specifications:
- Executing and maintaining customer services operations such as club card processing, customer complaint management, and marketing campaign coordination.
- Liaising with cross-functional teams to ensure seamless execution of marketing initiatives and corporate meetings.
- Developing and implementing market research, marketing plans, and brand promotion strategies.
Requirements:
- 2+ years of experience in customer-facing roles or related industries.
- Excellent communication, problem-solving, and time management skills.
- Ability to multitask, prioritize tasks, and meet deadlines.
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