Genesys Cloud Solution Technical Expert

2 days ago


Karachi, Sindh, Pakistan ibex Full time
About the Position:

Ibex is seeking an experienced Genesys Cloud Solution Technical Expert to join our team. As a key member of our Genesys Cloud team, you will be responsible for supporting central Genesys cloud/telephony operations across contact centers.

Duties:
  1. Support the configuration, setup, and deployment of Genesys cloud contact center solution.
  2. Act as the point of contact for daily telephony issues and concerns.
  3. Troubleshoot day-to-day operational issues with respect to Genesys cloud and its integrated platforms.
Requirements:
  • Engineering graduate or BS degree in IT or Telecom.
  • Certification or training in Genesys cloud (preferred).
  • Additional courses in Telephony/VoIP (a plus).


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