Associate Genesys Cloud Technician

Role OverviewWe're looking for a highly skilled Associate Genesys Engineer to join our team and provide expert-level support for our Genesys Cloud operations. As a key member of our team, you'll be responsible for ensuring seamless day-to-day operations, resolving technical issues, and collaborating with cross-functional teams.ResponsibilitiesIn this role,...

OverviewThe role of Associate Genesys Engineer involves serving as a point of contact for all telephony inquiries or issues. As a member of the Genesys Cloud team, this engineer's duties include administration, troubleshooting, and addressing day-to-day operational challenges.ResponsibilitiesAssist in configuring, setting up, and deploying Genesys cloud...

Job SummaryThis role is focused on delivering exceptional support for Genesys Cloud customers. The successful candidate will be responsible for addressing customer queries, troubleshooting technical issues, and collaborating with internal teams to ensure seamless operations.Key AccountabilitiesProvide timely and effective support to Genesys Cloud...

About the RoleThe successful candidate will have 1-4+ years of experience in the contact center industry and a minimum of 2-3 years of experience with any other telephony platform.You will work closely with our team to administer, troubleshoot, and resolve day-to-day operational issues with respect to Genesys and its integrated platforms. You will also...

OverviewThe Associate Genesys Cloud Engineer role is a client-facing position that involves supporting Central Genesys cloud/telephony operations across contact centers. As a member of the Genesys Cloud team, this engineer will serve as the point of contact for all telephony inquiries or issues.Key ResponsibilitiesSupport the configuration, setup, and...

About This OpportunityWe're seeking an exceptional Associate Genesys Engineer to join our team and take on a challenging role that requires expertise in Genesys cloud operations. As a key member of our team, you'll be responsible for ensuring seamless day-to-day operations, resolving technical issues, and collaborating with cross-functional teams.Key...

Required Skills and QualificationsTo succeed in this role, you will need to possess a strong understanding of Linux Administration, networking protocols (TCP/IP, DNS, DHCP, SMTP), and cloud technologies. Proficiency in monitoring tools (SolarWinds, Nagios) and service provisioning is also essential. Additionally, you should have hands-on experience with NICE...

About UNAVAILABLEWe're seeking an exceptional Associate Genesys Engineer to join our team! As a key player in our Genesys Cloud operations, you'll be responsible for providing top-notch support to our clients and internal stakeholders.Job DescriptionThis exciting opportunity will involve:Configuring, setting up, and deploying Genesys cloud contact center...

Job DescriptionOne Machine Software is a leading provider of cloud-based services. We are seeking a highly skilled Cloud Systems Associate to join our team.Key Responsibilities:Design and implement secure cloud infrastructure.Develop and maintain Linux operating systems.Monitor server performance and optimize system resources.Collaborate with...

OverviewWe are a leading CX outsourcer for startups, scale-ups, and blue-chips. Our team builds powerful customer engagement & insight solutions to protect client investment, mitigate financial & operational risk, and accelerate ROI.This role is responsible for supporting global telephony & contact center operations across contact centers. As part of the...

Job DescriptionThis is a key role within the Genesys Cloud team, responsible for delivering high-quality support to our customers. The successful candidate will be expected to work collaboratively with internal teams, develop strong technical skills, and maintain accurate documentation.ResponsibilitiesDeliver exceptional support to Genesys Cloud...

ResponsibilitiesThis position involves acting as the point of contact for daily Genesys cloud issues and concerns. You will support Genesys Operations as Tier-2 and Tier-3, and troubleshoot day-to-day operational issues with respect to Genesys and its integrated platforms.Your responsibilities will include:Performing telephony, contact center, and other...

At Vodworks, we are committed to providing exceptional customer service and support. We are seeking a highly skilled and experienced Technical Support Technician Lead to lead our support team and provide technical expertise to our internal and external stakeholders.Key Responsibilities:Provide technical support to internal and external stakeholders.Lead the...

NorthBay Solutions is seeking a skilled AWS Cloud Solutions Engineer to help design and deploy cloud-based solutions for our clients. As a key member of our team, you will be responsible for implementing cloud infrastructure and providing expert-level technical support.ResponsibilitiesImplement and maintain cloud architecture designs that meet client...

At NorthBay Solutions, we're seeking an Enterprise Cloud Engineering Expert to join our team of cloud professionals. In this role, you will leverage your extensive experience in cloud engineering and AWS technologies to design, implement, and maintain cloud solutions that meet client requirements.Key ResponsibilitiesDesign and implement cloud architecture...

Technical RequirementsNorthBay Solutions requires a skilled AWS Cloud Engineer to join our team. The successful candidate will have a strong understanding of AWS technologies, excellent problem-solving skills, and excellent communication skills.As a member of our Managed Services department, you will design, implement, and maintain cloud-based solutions for...

Required Skills and QualificationsCertification in CCaaS platforms (e.g., NICE CXone, Genesys)Hands-on experience with NICE CXone Studio and features like ACD, IVR, Auto Dialer, OmniChannel, WFM, etc.Strong knowledge of Linux Administration, networking protocols (TCP/IP, DNS, SMTP, etc.), and cloud technologiesFamiliarity with monitoring tools like...

Job OverviewNorthBay Solutions is looking for a skilled AWS Cloud Engineer to be part of our dynamic team. As a member of our Managed Services department, you will play a crucial role in deploying, managing, and supporting cloud-based solutions for our clients.As an AWS Cloud Engineer, you will focus on AWS technologies, ensuring optimal cloud infrastructure...

NorthBay Solutions is a leading provider of cloud-based services, and we're seeking a Senior Cloud Support Professional to join our team of experts. In this role, you will provide advanced-level technical support and guidance to clients on cloud services, leveraging your extensive knowledge of AWS technologies.Key ResponsibilitiesProvide senior-level...

Job DescriptionNorthBay Solutions is seeking an experienced AWS Cloud Engineer to join our dynamic team. As a key member of our Managed Services department, you will play a crucial role in designing, implementing, and maintaining cloud-based solutions for our clients.The ideal candidate will have a strong understanding of AWS technologies, excellent...