Customer Service Team Lead

We are looking for a reliable Dispatcher to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages, and track vehicles.The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergencies. You must be able to multitask and take the appropriate...

Team Lead Customer ServicesServaid Pharmacy (Pvt) Ltd., PakistanResponsible for handling the call center and delivery riders team.Ensure compliance with KPIs of the Home Delivery department.Achieve sales targets as per agreed plans.Handle inbound home delivery requests and customer queries and complaints.Coordinate with the delivery team at stores to ensure...

Lead Market Technology Solutions Limited is running a BPO which handles UK based projects specifically in Personal Injury Claims.LMTS is seeking result-oriented candidates who can manage their own workload independently to ensure contribution to the company and within the team, for the position of Customer Care Representative.Ideal candidates should be quick...

Team Lead - Sales New Travel Team, Pakistan You should be comfortable working in a dynamic fast-paced work environment with a small group of people that love to have fun at work.Managing and directing the daily activities of telesales staff.Acting as an information source and answering agents' questions, assigning tasks, following up and giving instructions...

Job Overview">This leadership position involves supporting, guiding, and developing a team of customer service representatives.The ideal candidate will have excellent coaching and staff development skills, including the ability to act as a role model within the organization.Responsibilities include demonstrating innovation and good judgment/problem-solving...

We are seeking a highly skilled and experienced Customer Service Coordinator with managerial responsibilities to join our team.Key Responsibilities:Establish and maintain relationships with online tutoring prospects and customersCoordinate the organization of online classesEnsure effective communication between students and tutorsDevelop and implement...

Main ResponsibilitiesAssist in overseeing daily call center operationsSupport and guide call center agents to improve performanceEnsure customer inquiries are handled efficiently and professionallyMonitor team productivity and provide feedbackHelp implement new strategies to enhance service qualityHandle escalated customer issues when necessaryKey...

**Key Responsibilities:**Manage the call center and delivery riders team.Evaluate compliance with performance metrics for the Home Delivery department.Achieve sales targets as agreed upon in plans.Address customer queries, handle complaints, and manage home delivery requests.**Job Requirements:**Effective communicator.Stress handling abilities with good...

Role OverviewThis role requires strong leadership and communication skills to supervise a team of call center representatives.Key Responsibilities:Lead the team to achieve high-quality customer service and resolve customer issues efficiently.Monitor performance, provide feedback, and implement strategies for improvement.Onboard new team members and promote...

Job DescriptionWe are seeking an experienced Team Lead to manage and support our growing team of Virtual Assistants. The ideal candidate will have a background in customer service and e-commerce, with excellent English communication skills.Key Responsibilities:Monitor and report on agent performance, attendance, and KPIs.Provide regular coaching and support...