Customer Success Specialist

2 days ago


Raiwind Tehsil, Pakistan ThingTrax Ltd Full time

Job Description

">
  1. Customer Interaction

    ">
    1. Develop strong relationships with customers through prompt and effective resolution of technical queries.
    2. Foster customer satisfaction by providing professional technical assistance across all communication channels.
  2. Technical Troubleshooting

    ">
    1. Perform in-depth diagnostics and troubleshooting for hardware and software issues.
    2. Provide effective solutions to technical problems while minimizing disruption for the customer.
  3. Product Expertise

    ">
    1. Gain comprehensive knowledge of our product suite to offer informed guidance to customers.
    2. Stay updated on new product features and functions to support customer inquiries accurately.
  4. Documentation and Knowledge Base

    ">
    1. Evaluate and document troubleshooting steps and solutions for future reference.
    2. Contribute to the knowledge base and ensure customer-facing resources are up-to-date and easy to understand.
  5. Issue Escalation

    ">
    1. Proactively escalate critical or unresolved issues to internal teams, ensuring follow-through until resolution.
  6. Customer Training and Support

    ">
    1. Lead training initiatives to help customers optimize their use of our products.
    2. Offer proactive support during setup and integration processes to ensure smooth adoption.
  7. Quality Assurance

    ">
    1. Participate in testing new releases to identify potential issues and provide feedback to the development team.
  8. Team Collaboration

    ">
    1. Work closely with sales, product management, and engineering teams to align on customer needs and feedback.
    2. Share troubleshooting strategies and learnings with peers to drive continuous improvement in customer support.
  9. Customer Feedback and Improvement

    ">
    1. Collect and analyze customer feedback to advocate for necessary product or process improvements.
    2. Identify patterns in support issues to drive proactive solutions and reduce repeat inquiries.
  10. Governance and KPI Management

    ">
    1. Maintain operational health metrics, including uptime, ticket turnaround time, and SLA compliance.
    2. Monitor and report key performance indicators (KPIs) to meet customer and internal expectations.

Required Skills and Qualifications

">

Candidates should possess excellent communication, problem-solving, and analytical skills.



  • Faisalabad City Tehsil, Pakistan Ytviews Full time

    About the Role:We are seeking a skilled Customer Relationship Specialist to join our team at Ytviews. As a key member of our Consumer Services division in Dubai, you will be responsible for building and maintaining strong customer relationships, driving sales growth, and ensuring exceptional client satisfaction.Main Responsibilities:Establish and maintain...


  • Faisalabad City Tehsil, Pakistan PakWheels Full time

    We're looking for a skilled Customer Success Executive to join our team at PakWheels. As a Business Development Executive, you will play a crucial role in driving growth and revolutionizing the automotive industry in Pakistan.About the Role:As a Customer Success Executive, you will engage with dealership owners and sales agents, fostering strong...

  • IT Support Specialist

    24 hours ago


    Raiwind, Punjab, Pakistan Tapal Tea (Pvt.) Limited Full time

    Tapal Tea (Pvt.) Limited requires an experienced IT Support Specialist to manage the entire secondary sales process.The specialist will be responsible for monitoring and troubleshooting the complete secondary sales solution, which includes Head office module, distributor module, mobile application, Decision Support System, Mobility, and integration between...


  • Raiwind Tehsil, Pakistan Gateso Full time

    As a Cloud Infrastructure Specialist at Gateso, you will be responsible for designing and implementing scalable cloud infrastructure on platforms such as AWS, Azure, or GCP. You will utilize Docker and Kubernetes to containerize and orchestrate applications for scalability and reliability, and administer version control systems like Git to facilitate...


  • Raiwind Tehsil, Pakistan Gateso Full time

    Job DescriptionGateso is a forward-thinking organization looking for a talented Digital Marketing Associate Specialist to join our team.This is an exciting opportunity for someone who is passionate about digital marketing and has experience in creating engaging content. The successful candidate will be responsible for developing and executing digital...


  • Raiwind Tehsil, Pakistan Kohinoor Textile Mills Limited Full time

    Job DescriptionWe are seeking a highly skilled Fabric Production and Maintenance Specialist to join our team. The successful candidate will be responsible for overseeing the production, quality, and maintenance activities of our picanol loom sheds.Main ResponsibilitiesOversee daily production activities, ensuring all tasks are completed on time and to the...


  • Faisalabad City Tehsil, Pakistan Miqas Technologies Full time

    About the RoleMiqas Technologies is seeking an experienced Telesales Specialist to join our team. This is a dynamic role that requires strong communication skills, attention to detail, and a passion for delivering excellent customer service.ResponsibilitiesMaking outbound calls to potential customersAnswering inbound calls and responding to customer...


  • Faisalabad City Tehsil, Pakistan HG Markets Pvt. Ltd. Full time

    Customer Acquisition SpecialistHG Markets Pvt. Ltd. in Pakistan is seeking a skilled Customer Acquisition Specialist to drive business growth through effective lead generation, customer relationship building, and market research.Main Responsibilities:Identify and pursue new business opportunities that align with our company's strategic objectives.Cold...


  • Faisalabad City Tehsil, Pakistan Leo Dispatch Full time

    We're looking for a Customer Engagement Specialist to join our team at Leo Dispatch. As a key member of our sales team, you will be responsible for making outbound calls to potential customers and following up on leads to drive business growth.Responsibilities:Establishing and maintaining relationships with top prospects through regular...


  • Faisalabad City Tehsil, Pakistan Techysol (Pvt) Ltd Full time

    At Techysol (Pvt) Ltd, we are seeking a Customer Service Specialist to join our team.The ideal candidate will have excellent communication skills and the ability to work independently in a fast-paced environment.Key Responsibilities:Respond to customer inquiries in a timely and professional manner.Verify customer information and order details to ensure...


  • Faisalabad City Tehsil, Pakistan ARA International Full time

    At ARA International, we are seeking a highly skilled Customer Acquisition Specialist to join our team.Key Responsibilities:Identify and pursue new business opportunities, developing targeted sales strategies to meet and exceed targets.Build and maintain strong relationships with clients, understanding their needs and preferences.Collaborate with...


  • Faisalabad City Tehsil, Pakistan Adiova Full time

    Job DescriptionAs a Customer Service Specialist at Adiova, you will be responsible for providing exceptional customer assistance and marketing support services to customers across various social media platforms. This role requires strong reading comprehension and written communication skills, as well as computer navigation and typing proficiency.The ideal...


  • Raiwind Tehsil, Pakistan ThingTrax Ltd Full time

    ThingTrax Ltd. is seeking a skilled Technical Author to develop user-facing documentation, bridge the communication and technology divide, and enhance the overall user experience of our products.This role demands expertise in technical writing skills, collaboration, and the ability to translate complex technical information into user-friendly...


  • Faisalabad City Tehsil, Pakistan Ytviews Full time

    Customer Relationship Specialist - RemoteJob Type: Full-timeResponsibilities:Talking to customers for ordersTaking orders from customersNegotiate with customersUpdating status to the customersTaking follow up with the team for execution of the orderQualifications:Good communication skills in Spoken EnglishStrong negotiation and influencing...


  • Model Town Tehsil, Pakistan Programmers Force Full time

    ResponsibilitiesBuild and maintain strong, long-term relationships with key customersResolve customer complaints promptly and effectivelyKeep customers informed about products, services, and updatesConduct regular business reviews using CRM toolsStay informed about competitors and strategize accordinglyDevelop and implement strategies to enhance customer...


  • Model Town Tehsil, Pakistan Programmers Force Full time

    ResponsibilitiesBuild and maintain strong, long-term relationships with key customers.Resolve customer complaints promptly and effectively.Keep customers informed about products, services, and updates.Conduct regular business reviews using CRM tools.Stay informed about competitors and strategize accordingly.Develop and implement strategies to enhance...


  • Faisalabad City Tehsil, Pakistan Adiova Full time

    Social Media Customer Relationship Specialist (CRS) - REMOTE Adiova, Pakistan General Purpose: Responsible for customer assistance and marketing support service to customers on Automotive Forums, Twitter, and Facebook pages as well as other social platforms.Responsibilities:Monitor Social Media platforms including Facebook, Twitter, automotive enthusiast...


  • Peshawar City Tehsil, Pakistan TalentPop App Full time

    We're looking for a Virtual Customer Engagement Specialist to provide top-notch service to online shoppersWhat You'll Do:Assist customers with inquiries via chat, email, phone, and SMSManage orders, returns, and refundsOffer product recommendations and sales supportMaintain accurate customer interaction recordsWhat We're Looking For:1+ year of experience in...


  • Raiwind Tehsil, Pakistan Gateso Full time

    About GatesoGateso is a leading organization in the industry, dedicated to delivering innovative solutions to our customers.We are committed to excellence and strive to create a positive and inclusive work environment that fosters growth and development.In this role, you will have the opportunity to work with a talented team of professionals who share your...


  • Raiwind Tehsil, Pakistan ThingTrax Ltd Full time

    Join our team at ThingTrax Ltd. as a dynamic and highly motivated Azure DevOps Engineer and contribute to creating Industrial Internet of Things solutions.We are looking for a professional with 3+ years of experience in working with Kubernetes, deploying, automating, maintaining and managing cloud-based production systems to ensure availability, performance,...