Complaints Officer

Key Responsibilities:Reviewing and overlooking ongoing cases with your team, advising on ways to improve the service and streamline current processes Maintaining data and generating reports on trends Working to and achieving SLAs and KPIs in line with the specific customer contract Root cause and trend analysis to reduce complaints by identifying key areas...

Achievement of Sales, Collection, Consumption, and Field Work targets as per assigned territory plans, leading to product consumption.Effective Channel Management for Business Growth by increasing dealer Loyalty (Satisfaction and Share of Wallet).To Win with Customers (Farmer + Dealers)YOUR TASKS & RESPONSIBILITIES:Grower Management:Conduct Field Advisory...

Key Responsibilities:Ensuring complaints are acknowledged and ensuring customers are kept informed throughout the complaint process.Handling all new incoming complaints.Liaise with the Complaints Manager to update and manage complaints processes and procedures.Ensuring complete information capture, investigation notes, and correct paperwork are documented...

Key Responsibilities:Reviewing and overlooking ongoing cases with your team, advising on ways to improve the service and streamline current processesMaintaining data and generating reports on trendsWorking to and achieving SLAs and KPIs in line with the specific customer contractRoot cause and trend analysis to reduce complaints by identifying key areas for...

Complaints Management RoleWe are seeking a highly organized and detail-focused Complaints Officer to join our team. As a key member of the customer service function, you will play a vital role in ensuring that complaints are handled efficiently and effectively.Key Responsibilities:Acknowledge and manage customer complaintsInvestigate all new incoming...

Customer Complaints Resolution SpecialistWe are seeking an experienced and skilled Customer Complaints Resolution Specialist to join our team.The successful candidate will be responsible for handling and resolving customer complaints in a fair and transparent manner.This is an excellent opportunity for someone who has experience in customer service, quality...

Customer Service SpecialistWe are seeking a highly organized and meticulous Customer Service Specialist to join our team. As a key member of our customer service function, you will be responsible for ensuring all customer complaints are acknowledged and managed effectively.\

Job Overview:This role involves managing customer support interactions and content-related tasks. We are looking for a proactive and detail-oriented individual who can ensure that internal and external communication content is accurate and aligned with quality standards.Main Responsibilities:To handle customer complaints efficiently and professionally.To...

As a Guest Relations Officer, you will play a vital role in delivering exceptional customer experiences at our aquatic facility.ResponsibilitiesWe are seeking a highly motivated and detail-oriented individual to join our team. Key responsibilities include:Guest Service:Welcoming guests and providing personalized assistance throughout their stay.Responding to...

Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Horizon PoolsTalent Strategist | People Operations Expert | HR Change Agent | Culture Strategist | LinkedIn AdvocateCompany DescriptionHorizon Pools focuses on providing fun and rejuvenating aquatic facilities across Pakistan to promote affordable recreation and...

Job Description:As a Complaints Officer, you will play a vital role in ensuring that customer complaints are acknowledged and resolved promptly.The ideal candidate will possess excellent communication skills, with the ability to communicate effectively with customers, internal staff, and external partners.Liaise with the Complaints Manager to update and...

Content and Support SpecialistWe are seeking a skilled professional to manage customer support interactions and content-related tasks. The ideal candidate will efficiently handle customer complaints while ensuring that internal and external communication content is accurate, clear, and aligned with quality standards.Key Responsibilities:Customer Support &...